Subject: Ticket Assigned - Conversation with Annalie Ventura
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 14:16:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Annalie Ventura Annalie Ventura                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi annalie ventura, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:00 PM, 13th Jan                   Abdulqader                    Hi Annalie, Good Evening. Thank you for contacting Splash. My name is Kader. I will be happy to assist you.           06:00 PM, 13th Jan                     Annalie Ventura                    I'm still waiting for the delivery man who take my return item           06:00 PM, 13th Jan                     Annalie Ventura                    I'm still waiting for the delivery man who take my return item?           06:01 PM, 13th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:01 PM, 13th Jan                     Annalie Ventura                    What is the update for my return and refund item?           06:02 PM, 13th Jan                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971505176533).           06:02 PM, 13th Jan                   Abdulqader                   If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           06:03 PM, 13th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:03 PM, 13th Jan                     Annalie Ventura                    Nothing I just want a update about my return and refund item from your shop           06:04 PM, 13th Jan                   Abdulqader                   Please note that you can return the item through store and you will get a refund as cash but from an online return request we will refund the amount as voucher.           06:07 PM, 13th Jan                   Abdulqader                   Kindly confirm that you will return the item to the store so that we can cancel the online return request           06:08 PM, 13th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:11 PM, 13th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:13 PM, 13th Jan                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:15 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5583680