Subject: Ticket Assigned - Conversation with Nijil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 13:20:29 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nijil Nijil                    9409870765           05:02 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:02 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Hello Nijil , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:02 PM, 13th Jan                     Nijil                    1           05:02 PM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:02 PM, 13th Jan                     Nijil                    9409870765           05:02 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011023003423    You can also easily track your order from My Account > Order History.             05:02 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:02 PM, 13th Jan                     Nijil                    2           05:02 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:02 PM, 13th Jan                     Nijil                    1           05:02 PM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:02 PM, 13th Jan                     Nijil                    [email-masked]           05:02 PM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:02 PM, 13th Jan                   Abdulqader                    Hi Nijil, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:03 PM, 13th Jan                     Nijil                    Brother i need to know about my order           05:03 PM, 13th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:04 PM, 13th Jan                     Nijil                    Ok           05:04 PM, 13th Jan                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971509145516           05:06 PM, 13th Jan                     Nijil                    Yes           05:06 PM, 13th Jan                     Nijil                    Thia is my number           05:06 PM, 13th Jan                     Nijil                    When i get           05:06 PM, 13th Jan                     Nijil                    To much delay           05:07 PM, 13th Jan                     Nijil                    Did you thing this is satisfiey a customer           05:07 PM, 13th Jan                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Your order is supposed to be delivered11-01-2023.           05:09 PM, 13th Jan                     Nijil                    It been 2 days after your date           05:10 PM, 13th Jan                   Abdulqader                   Your issue has been raised and this is your complaint number 5582437 .We understand that this would be really frustrating for you, as you haven't received any update for your concern.           05:11 PM, 13th Jan                   Abdulqader                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           05:11 PM, 13th Jan                     Nijil                    I will not suggest my friend your online shopping           05:12 PM, 13th Jan                     Nijil                    Let me know when i get           05:12 PM, 13th Jan                     Nijil                    Otherwise i need to cancel my order           05:13 PM, 13th Jan                   Abdulqader                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           05:14 PM, 13th Jan                     Nijil                    When i get my orders           05:14 PM, 13th Jan                   Abdulqader                   We still following your issue with courier team to find out the reasons for the delay in the order           05:16 PM, 13th Jan                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           05:17 PM, 13th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:18 PM, 13th Jan                     Nijil                    I need only this           05:18 PM, 13th Jan                     Nijil                    Tanks           05:18 PM, 13th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:20 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5583525