Subject: Ticket Assigned - Conversation with Mintzz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 13:08:07 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mintzz Mintzz                    Hi..           05:00 PM, 13th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:00 PM, 13th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:00 PM, 13th Jan                     Mintzz                    1           05:00 PM, 13th Jan                   MAX UAE whatsapp bot                    Hello Mintzz , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:00 PM, 13th Jan                     Mintzz                    3           05:00 PM, 13th Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:00 PM, 13th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:00 PM, 13th Jan                     Mintzz                    2           05:01 PM, 13th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:01 PM, 13th Jan                     Mintzz                    1           05:01 PM, 13th Jan                   MAX UAE whatsapp bot                   Please enter your email address           05:01 PM, 13th Jan                     Mintzz                    [email-masked]           05:01 PM, 13th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:01 PM, 13th Jan                   Abdulqader                    Hi Mintzz, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:02 PM, 13th Jan                     Mintzz                    Hi           05:02 PM, 13th Jan                     Mintzz                    I wanted to know wen the refund will be processed           05:02 PM, 13th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:03 PM, 13th Jan                     Mintzz                    Ok           05:04 PM, 13th Jan                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 90.00) on (1/11/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:05 PM, 13th Jan                     Mintzz                    Ok ..thank you for ur kind assistance           05:06 PM, 13th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:06 PM, 13th Jan                     Mintzz                    No thank u           05:06 PM, 13th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:07 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5583484