Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 16:55:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:38 PM, 12th Jan                   mazen                   Dear Customer, Good Evening. Thank you for contacting Max. My name is Mazen. I will be happy to assist you.           08:40 PM, 12th Jan                     Hi                    Hi bro good evening,I hope you are doing well, I placed some order and I fortunately I received it today,but the thing is that that quality of the dress that I have received isn't ok,its low quality,its not worthy to return bcz I won't get my 15 AED shipping fees and delivery charge + cash on delivery fee, I'm not expecting this much low quality from your brand Please do something for me It's not worthy of return Fix it for me brother           08:41 PM, 12th Jan                     Hi                    Refund for me the 15 AED fees of shipping and handling plus ➕️ cash on delivery fees I will return and I would place another order           08:42 PM, 12th Jan                     Hi                    Are we still connected?           08:45 PM, 12th Jan                   mazen                   We apologize for the inconvenience caused to you.This is clearly not the experience we want our customers to have when they shop with us.           08:46 PM, 12th Jan                   mazen                   Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process. Our quality check professionals always checks if the items are in good quality .           08:46 PM, 12th Jan                   mazen                   We request you to please share with us an image or video of the item showing issue so that we can investigate further and assist you accordingly with this.           08:47 PM, 12th Jan                   mazen                   Dear Customer, I'm not getting a response from you. Are we still connected?           08:49 PM, 12th Jan                   mazen                   Dear Customer, I'm not getting a response from you. Are we still connected?           08:51 PM, 12th Jan                   mazen                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:54 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5581340