Subject: Ticket Assigned - Conversation with Loe
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 16:21:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Loe Loe                    Hi there           07:53 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:53 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:53 PM, 12th Jan                     Loe                    I would like to cancel this order please           07:54 PM, 12th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           07:54 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:54 PM, 12th Jan                     Loe                    The courier you used is not delivering my order due to unknown reasons           07:55 PM, 12th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           07:55 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:55 PM, 12th Jan                     Loe                    1           07:55 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    Hello Loe , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:55 PM, 12th Jan                     Loe                    1           07:55 PM, 12th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:55 PM, 12th Jan                     Loe                    9409965423           07:56 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC011123001495    You can also easily track your order from My Account > Order History.             07:56 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:56 PM, 12th Jan                     Loe                    2           07:56 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:56 PM, 12th Jan                     Loe                    1           07:56 PM, 12th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:56 PM, 12th Jan                     Loe                    [email-masked]           07:56 PM, 12th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:56 PM, 12th Jan                   Abdulqader                    Hi Loe, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:57 PM, 12th Jan                     Loe                    Hi Kader           07:58 PM, 12th Jan                     Loe                    Thank you for contacting me           07:58 PM, 12th Jan                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971556883604           07:58 PM, 12th Jan                     Loe                    Kindly cancel my order please           07:58 PM, 12th Jan                     Loe                    I will personally come to buy it myself           07:59 PM, 12th Jan                     Loe                    No attempt to deliver has been done what so ever           07:59 PM, 12th Jan                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.           08:00 PM, 12th Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            08:01 PM, 12th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:02 PM, 12th Jan                     Loe                    I need to use this as soon as possible but I'm disappointed with the service, I am always ordering with you guys using click and collect           08:02 PM, 12th Jan                     Loe                    I heard all you said, but kindly cancel the order           08:03 PM, 12th Jan                     Loe                    I couldn't even track the order using the tracking number           08:03 PM, 12th Jan                     Loe                    They have made no attempt to contact me and they sent false information about a failed delivery due to no response etc           08:05 PM, 12th Jan                   Abdulqader                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           08:05 PM, 12th Jan                   Abdulqader                   You can also track the order via the LMG website through the following link: (https://bit.ly/3v0Daf7) Through the tracking number: (FC011123001495)           08:06 PM, 12th Jan                     Loe                    No worries, but they can keep the delivery           08:06 PM, 12th Jan                     Loe                    I will had to centrepoint to purchase it myself           08:06 PM, 12th Jan                     Loe                    I will head to centrepoint to purchase it myself           08:07 PM, 12th Jan                     Loe                    I needed them urgently           08:07 PM, 12th Jan                     Loe                    Thank you for your responses           08:07 PM, 12th Jan                     Loe                    That's all false information as no attempt to contact me was made           08:08 PM, 12th Jan                     Loe                    My calling number works perfectly fine           08:08 PM, 12th Jan                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           08:10 PM, 12th Jan                     Loe                    Thank you for the chat, but like I said kindly cancel the delivery           08:10 PM, 12th Jan                     Loe                    I shall not be waiting any longer, when I can get quicker by myself           08:11 PM, 12th Jan                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           08:15 PM, 12th Jan                   Abdulqader                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           08:15 PM, 12th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:17 PM, 12th Jan                     Loe                    Only if they were going to call, it's 2 days already and they have failed to do so           08:18 PM, 12th Jan                     Loe                    Thank you for assistance           08:18 PM, 12th Jan                   Abdulqader                   Again, please accept our sincere apologies for this unexpected delay.           08:20 PM, 12th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:20 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5581224