Subject: Ticket Assigned - Conversation with Sanjana Tamang
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 15:55:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sanjana Tamang Sanjana Tamang                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  sanjana tamang Bot:  Hi sanjana tamang, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  547953372            07:39 PM, 12th Jan                     Sanjana Tamang                    Sure           07:39 PM, 12th Jan                   Abdulqader                    Hi Sanjana, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:40 PM, 12th Jan                     Sanjana Tamang                    Good evening Kader. Thank you for being here.           07:41 PM, 12th Jan                     Sanjana Tamang                    Actually I wanted to return one of the items from my last orders. But there is no option to return only one. So I wanted to know that do I have to return the whole package?           07:42 PM, 12th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:44 PM, 12th Jan                     Sanjana Tamang                    Sure           07:45 PM, 12th Jan                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request for you.           07:46 PM, 12th Jan                     Sanjana Tamang                    Solid knitted blazer           07:48 PM, 12th Jan                   Abdulqader                   We would like to inform you that a new return request has been created on 1/12/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:50 PM, 12th Jan                   Abdulqader                   You can also track the order via the LMG website through the following link: (https://bit.ly/3v0Daf7) Through the tracking number: (RP011223002629)           07:51 PM, 12th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:51 PM, 12th Jan                     Sanjana Tamang                    Ohh yes I received the message. Is that it, now I just have to wait for pick up right?           07:51 PM, 12th Jan                   Abdulqader                   Please note the courier partner may take up to 3- 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971547953372.           07:52 PM, 12th Jan                     Sanjana Tamang                    Alright then everything is sorted now. Thank you so much for making it lot easier.           07:53 PM, 12th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:54 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5581120