Subject: Ticket Assigned - Conversation with Hatim Obri
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 15:47:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hatim Obri Hatim Obri                    Hi           07:36 PM, 12th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:36 PM, 12th Jan                   MAX KW Whatsapp BOT                    Hello Hatim Obri , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:36 PM, 12th Jan                     Hatim Obri                    3           07:36 PM, 12th Jan                   MAX KW Whatsapp BOT                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.     For more details, go to Returns Process and Returns Policy under Help Centre.            07:36 PM, 12th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:36 PM, 12th Jan                     Hatim Obri                    2           07:36 PM, 12th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:36 PM, 12th Jan                     Hatim Obri                    1           07:36 PM, 12th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           07:36 PM, 12th Jan                     Hatim Obri                    [email-masked]           07:36 PM, 12th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           07:36 PM, 12th Jan                   Abdulqader                   Hi Hatim, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:38 PM, 12th Jan                     Hatim Obri                    Hii           07:38 PM, 12th Jan                     Hatim Obri                    We were talking about refund           07:38 PM, 12th Jan                     Hatim Obri                    I hv received cash!?           07:39 PM, 12th Jan                     Hatim Obri                    That is what u r saying?           07:39 PM, 12th Jan                   Abdulqader                   As we can check with respect to the orde id 8409085465, you have returned the item at the store ad received the refund as cash value.           07:40 PM, 12th Jan                     Hatim Obri                    Okay means I have got the refund right!?           07:41 PM, 12th Jan                   Abdulqader                   Yes as we can see that you got a refund from the store as cash. kindly confirm that.           07:43 PM, 12th Jan                     Hatim Obri                    Okay thnk u           07:43 PM, 12th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:44 PM, 12th Jan                     Hatim Obri                    Noo           07:46 PM, 12th Jan                     Hatim Obri                    Thnk u           07:46 PM, 12th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with max  Have a wonderful day.           07:47 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5581078