Subject: Ticket Assigned - Conversation with Gunika Anand
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 15:17:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gunika Anand Gunika Anand                    Hello           06:53 PM, 12th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:53 PM, 12th Jan                    Centrepoint KW whatsapp bot                    Hello Gunika Anand , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:53 PM, 12th Jan                     Gunika Anand                    1           06:53 PM, 12th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           06:53 PM, 12th Jan                     Gunika Anand                    2           06:54 PM, 12th Jan                    Centrepoint KW whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           06:54 PM, 12th Jan                    Centrepoint KW whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            06:54 PM, 12th Jan                     Gunika Anand                    2           06:54 PM, 12th Jan                    Centrepoint KW whatsapp bot                    Hello Gunika Anand , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:54 PM, 12th Jan                     Gunika Anand                    2           06:54 PM, 12th Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:54 PM, 12th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:54 PM, 12th Jan                     Gunika Anand                    2           06:54 PM, 12th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:54 PM, 12th Jan                     Gunika Anand                    1           06:54 PM, 12th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           06:54 PM, 12th Jan                     Gunika Anand                    [email-masked]           06:55 PM, 12th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:55 PM, 12th Jan                   Abdulqader                    Hi Gunika, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:56 PM, 12th Jan                     Gunika Anand                    Hello…  Could you help me out regarding the online return           06:56 PM, 12th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:57 PM, 12th Jan                     Gunika Anand                    I want to return a product and buy an item which is present in the online store itself as the store doesn’t have it           06:57 PM, 12th Jan                     Gunika Anand                    As the store near by doesn’t have the product I’m looking but it is available online           06:57 PM, 12th Jan                   Abdulqader                   You can return online purchases through the below three channels: ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint) store across Kuwait.           06:58 PM, 12th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:01 PM, 12th Jan                     Gunika Anand                    See I bought a pant from the online store for 8.8kd           07:01 PM, 12th Jan                     Gunika Anand                    But the same product is available in the store nearby for 11kd           07:02 PM, 12th Jan                     Gunika Anand                    Basically I need to get the same pant in a different color           07:02 PM, 12th Jan                     Gunika Anand                    This is my order number 8409615797           07:03 PM, 12th Jan                   Abdulqader                   Kindly note that we do not have an exchange option available at this time.           07:04 PM, 12th Jan                     Gunika Anand                    I purchased 2 pants -  1. Textured black  2 . Solid black   I want to return the solid black pants and purchase a textured black pant itself           07:04 PM, 12th Jan                   Abdulqader                   We would like to inform you that store and online are two different platforms and the price also changes between the store and online.           07:04 PM, 12th Jan                     Gunika Anand                    Ok if I return the product online would I get my refund ?           07:05 PM, 12th Jan                   Abdulqader                   Yes we will process the refund to your bank account           07:06 PM, 12th Jan                     Gunika Anand                    Ok that works well thanks a lot           07:07 PM, 12th Jan                   Abdulqader                   We would like to inform you that a new return request has been created on 12/01/2023. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:08 PM, 12th Jan                     Gunika Anand                    No I will put a return request by myself           07:08 PM, 12th Jan                   Abdulqader                   Ok, you will return it to the store right           07:09 PM, 12th Jan                     Gunika Anand                    Yes I will thanks           07:09 PM, 12th Jan                   Abdulqader                   The online return request has been cancelled           07:09 PM, 12th Jan                     Gunika Anand                    ?           07:10 PM, 12th Jan                   Abdulqader                   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in Kuwait.           07:10 PM, 12th Jan                   Abdulqader                   Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           07:10 PM, 12th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:11 PM, 12th Jan                     Gunika Anand                    Ok sorry one last thing           07:11 PM, 12th Jan                     Gunika Anand                    Please could you help me out with one one last query, I do not have the original shipping packaging but I do have the invoice is that ok ?           07:12 PM, 12th Jan                   Abdulqader                   Yes no problem but keep the item in safe packing.           07:14 PM, 12th Jan                     Gunika Anand                    Sure great thanks so much           07:14 PM, 12th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:15 PM, 12th Jan                     Gunika Anand                    That’s it  Thank you so much and have a great day ahead           07:16 PM, 12th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:17 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5580941