Subject: Ticket Assigned - Conversation with menna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 14:59:15 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with menna menna                    Hello           06:49 PM, 12th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:49 PM, 12th Jan                    Centrepoint KW whatsapp bot                    Hello Menna , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:49 PM, 12th Jan                     menna                    2           06:49 PM, 12th Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:49 PM, 12th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:49 PM, 12th Jan                     menna                    2           06:49 PM, 12th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:49 PM, 12th Jan                     menna                    1           06:49 PM, 12th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           06:49 PM, 12th Jan                     menna                    [email-masked]           06:50 PM, 12th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:50 PM, 12th Jan                   Abdulqader                    Hi Menna, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:51 PM, 12th Jan                     menna                    I would like to return 2 items from my latest order, how will i be refunded? I paid through cash           06:53 PM, 12th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:53 PM, 12th Jan                   Abdulqader                   For online return request, please note that the amount will be refunded to My Credit wallet in app.           06:55 PM, 12th Jan                     menna                    If i return in store, how will be refunded?           06:55 PM, 12th Jan                   Abdulqader                   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the Kuwait.           06:56 PM, 12th Jan                   Abdulqader                   Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:56 PM, 12th Jan                     menna                    Alright thank you           06:56 PM, 12th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:57 PM, 12th Jan                     menna                    No thanks           06:57 PM, 12th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:58 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5580868