Subject: Ticket Assigned - Conversation with Sanaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 14:47:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sanaa Sanaa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi sanaa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4709851085 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:27 PM, 12th Jan                     Sanaa                    Hello, your driver has marked my iten as delivered and did not deliver it           06:28 PM, 12th Jan                   Abdulqader                    Hi Sanaa, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:28 PM, 12th Jan                     Sanaa                    Can you please sort this out please           06:28 PM, 12th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:28 PM, 12th Jan                     Sanaa                    Even the evidence picture is incorrect as showing villa 57           06:28 PM, 12th Jan                     Sanaa                    My address is villa 58           06:29 PM, 12th Jan                     Sanaa                    5579 8866 driver's number           06:29 PM, 12th Jan                     Sanaa                    He still has items, can u call him to discuss it please           06:30 PM, 12th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused.           06:32 PM, 12th Jan                   Abdulqader                   We have checked and would like to let you know that the proof of the delivery for the order (4709851085) from the courier team has been shared with us           06:32 PM, 12th Jan                     Sanaa                    This is villa 57           06:33 PM, 12th Jan                     Sanaa                    Not my house           06:33 PM, 12th Jan                     Sanaa                    I have also called the driver this morning and he told me he still has my items           06:33 PM, 12th Jan                     Sanaa                    Please call him to discuss it           06:34 PM, 12th Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order to your correct address.           06:34 PM, 12th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:36 PM, 12th Jan                     Sanaa                    The driver has my parcel, i called him and he stated that i didnt answer my phone which is why he didnt deliver but then marked it as delivered when he did not deliver it           06:36 PM, 12th Jan                     Sanaa                    I want to make a formal complaint           06:36 PM, 12th Jan                     Sanaa                    Ok he just cam now           06:38 PM, 12th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.Please note that we will contact you through your email once we get any updates           06:38 PM, 12th Jan                   Abdulqader                   Please confirm if the issue is resolved           06:40 PM, 12th Jan                   Abdulqader                   Hi Sanaa, I'm not getting a response from you. Are we still connected?           06:43 PM, 12th Jan                   Abdulqader                   Hi Sanaa, I'm not getting a response from you. Are we still connected?           06:45 PM, 12th Jan                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:47 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5580823