Subject: Ticket Assigned - Conversation with Usha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 14:41:19 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Usha Usha                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi usha, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi usha, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:34 PM, 12th Jan                   Abdulqader                    Hi usha, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:35 PM, 12th Jan                     Usha                    Hi Kader           06:35 PM, 12th Jan                     Usha                    I have returned some my purchase  and its been a week i haven't received refund           06:36 PM, 12th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:36 PM, 12th Jan                     Usha                    Ok           06:36 PM, 12th Jan                   Abdulqader                   We would like to inform you that we have processed the refund of the amount (AED 30.00) on (1/6/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:37 PM, 12th Jan                     Usha                    Ok           06:37 PM, 12th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:38 PM, 12th Jan                     Usha                    No...thanks           06:39 PM, 12th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:41 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5580799