Subject: Ticket Assigned - Conversation with Janki Gugaria
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 16:17:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Janki Gugaria Janki Gugaria                    Hi.           07:58 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:58 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Hello Janki Gugaria , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:58 PM, 10th Jan                     Janki Gugaria                    2           07:58 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:58 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:58 PM, 10th Jan                     Janki Gugaria                    2           07:59 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:59 PM, 10th Jan                     Janki Gugaria                    1           07:59 PM, 10th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:59 PM, 10th Jan                     Janki Gugaria                    [email-masked]           07:59 PM, 10th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:59 PM, 10th Jan                     Janki Gugaria                    [email-masked]           07:59 PM, 10th Jan                   Abdulqader                    Hi Janki, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           08:00 PM, 10th Jan                     Janki Gugaria                    Order no 9407947366           08:00 PM, 10th Jan                     Janki Gugaria                    I have already returned the   Quiz women pink floral v neck mini wrap dress           08:01 PM, 10th Jan                     Janki Gugaria                    This morning I chatted with one of your associates.           08:01 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:01 PM, 10th Jan                     Janki Gugaria                    I have already returned this item.  But not recd a refund.   He has gone and cancelled my return request.   But I have already returned the dress.  I am suppose to receive a refund.           08:02 PM, 10th Jan                   Abdulqader                   Please provide us with the date of returning the products and the tracking number for the return process           08:04 PM, 10th Jan                   Abdulqader                   Also clarify whether the products have been returned with a return request from another order or not.           08:04 PM, 10th Jan                   Abdulqader                   Hi Janki, I'm not getting a response from you. Are we still connected?           08:07 PM, 10th Jan                     Janki Gugaria                    Yes           08:08 PM, 10th Jan                     Janki Gugaria                    This dress was returned earlier.           08:08 PM, 10th Jan                     Janki Gugaria                    Hi           08:11 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time to check.           08:11 PM, 10th Jan                     Janki Gugaria                    Ok. Am waiting           08:11 PM, 10th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           08:15 PM, 10th Jan                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           08:15 PM, 10th Jan                   Abdulqader                   Please note  that we will contact you through your email once we get any updates.           08:15 PM, 10th Jan                     Janki Gugaria                    Will they call me or what’s app.           08:15 PM, 10th Jan                   Abdulqader                   we will be on touch with you and contact you on your email [email-masked]           08:16 PM, 10th Jan                     Janki Gugaria                    Ok.           08:16 PM, 10th Jan                     Janki Gugaria                    And how many days would this take.           08:16 PM, 10th Jan                   Abdulqader                   We will update you within 24 hours           08:16 PM, 10th Jan                     Janki Gugaria                    Ok. Thank you.           08:17 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:17 PM, 10th Jan                     Janki Gugaria                    No           08:17 PM, 10th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:17 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5572479