Subject: Ticket Assigned - Conversation with Hi My Name Is Sunantha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 15:54:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi  My Name Is Sunantha Hi  My Name Is Sunantha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi  my name is sunantha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409469717 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010823001466     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:35 PM, 10th Jan                   Abdulqader                    Hi Sunantha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:35 PM, 10th Jan                     Hi  My Name Is Sunantha                    Hi Kader. I've been waiting the whole day again and my order hasn't been delivered           07:37 PM, 10th Jan                     Hi  My Name Is Sunantha                    This is the 2nd time already that you said my order will be delivered           07:37 PM, 10th Jan                     Hi  My Name Is Sunantha                    At the end, nothing is arrived           07:37 PM, 10th Jan                     Hi  My Name Is Sunantha                    Also, when I keep checking the order status on the App. It keeps showing " No tracking status found"           07:39 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:41 PM, 10th Jan                     Hi  My Name Is Sunantha                    In this case, how can I contact the shipping company? Since there is no way I can reach them. And I have waste my time for 2 days to stay at home just waiting for the items to be delivered           07:41 PM, 10th Jan                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:  +971585642459           07:44 PM, 10th Jan                     Hi  My Name Is Sunantha                    Yes. That's correct           07:44 PM, 10th Jan                     Hi  My Name Is Sunantha                    So, what is the solutions? And when the items will be delivered?           07:46 PM, 10th Jan                     Hi  My Name Is Sunantha                    Is there any way to contact shipping company directly?           07:47 PM, 10th Jan                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:47 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:48 PM, 10th Jan                     Hi  My Name Is Sunantha                    One more question? Can I go to collect the items in the shop instead?           07:49 PM, 10th Jan                   Abdulqader                   We are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           07:50 PM, 10th Jan                     Hi  My Name Is Sunantha                    If the 3rd attempts of delivery failed, do you think I can go to pick up my order in the shop?           07:50 PM, 10th Jan                     Hi  My Name Is Sunantha                    I see           07:51 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           07:51 PM, 10th Jan                   Abdulqader                   We would really appreciate your patience and understanding here.           07:51 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:52 PM, 10th Jan                     Hi  My Name Is Sunantha                    Okay. Please keep me posted since I'm flying in and out of Dubai. So, I don't stay home that much           07:52 PM, 10th Jan                     Hi  My Name Is Sunantha                    Not at all. Thanks for your help           07:53 PM, 10th Jan                   Abdulqader                   We will do our best to arrange the delivery asap.           07:53 PM, 10th Jan                   Abdulqader                   Again, please accept our sincere apologies for this           07:53 PM, 10th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:53 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5572365