Subject: Ticket Assigned - Conversation with Mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 15:49:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammed Mohammed                    Hello           07:39 PM, 10th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:39 PM, 10th Jan                    Centrepoint KW whatsapp bot                    Hello Mohammed , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:39 PM, 10th Jan                     Mohammed                    2           07:39 PM, 10th Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:39 PM, 10th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:39 PM, 10th Jan                     Mohammed                    2           07:39 PM, 10th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:39 PM, 10th Jan                     Mohammed                    1           07:39 PM, 10th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           07:39 PM, 10th Jan                     Mohammed                    [email-masked]           07:40 PM, 10th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:40 PM, 10th Jan                   Abdulqader                    Hi Mohammed, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:41 PM, 10th Jan                     Mohammed                    I have order online from centerpoint           07:41 PM, 10th Jan                     Mohammed                    And i come to pick up           07:41 PM, 10th Jan                     Mohammed                    Now i just want to change the color of my product           07:42 PM, 10th Jan                     Mohammed                    Cant i do that           07:42 PM, 10th Jan                     Mohammed                    I m at the store           07:42 PM, 10th Jan                     Mohammed                    I didn’t even open my product           07:42 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:44 PM, 10th Jan                     Mohammed                    Ohk           07:44 PM, 10th Jan                   Abdulqader                   We apologize for the inconvenience caused.           07:47 PM, 10th Jan                   Abdulqader                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option. As per the policy,  products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           07:47 PM, 10th Jan                     Mohammed                    Ohk           07:47 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:48 PM, 10th Jan                     Mohammed                    No           07:48 PM, 10th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:49 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5572335