Subject: Ticket Assigned - Conversation with SCS
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 15:49:22 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SCS SCS                    Hi           07:34 PM, 10th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:34 PM, 10th Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:34 PM, 10th Jan                     SCS                    1           07:34 PM, 10th Jan                   MAX KW Whatsapp BOT                    Hello SCS , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:34 PM, 10th Jan                     SCS                    3           07:34 PM, 10th Jan                   MAX KW Whatsapp BOT                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.     For more details, go to Returns Process and Returns Policy under Help Centre.            07:34 PM, 10th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:34 PM, 10th Jan                     SCS                    2           07:34 PM, 10th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:34 PM, 10th Jan                     SCS                    1           07:35 PM, 10th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           07:35 PM, 10th Jan                     SCS                    [email-masked]           07:35 PM, 10th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           07:35 PM, 10th Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:36 PM, 10th Jan                     SCS                    Pls khader           07:36 PM, 10th Jan                     SCS                    Your refund of KWD 5.65 for order 8407797204 is on its way & will be credited in 5-7 business days.           07:36 PM, 10th Jan                     SCS                    Wud like to know about this Until noe my money dint credited           07:37 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:37 PM, 10th Jan                     SCS                    Hi! Your return request RP1229220008039 has been successfully picked up. We will keep you posted on your refund. Click to give feedback http://m.shk.do/0S9tpNqU Stay Happy!           07:37 PM, 10th Jan                     SCS                    One more??           07:37 PM, 10th Jan                   Abdulqader                   We would like to inform you that we have processed the refund of amount (KWD5.65) on (12/31/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:38 PM, 10th Jan                     SCS                    7 days finished           07:38 PM, 10th Jan                     SCS                    And what bout this?           07:39 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:40 PM, 10th Jan                   Abdulqader                   We have processed the refund of amount (KWD4.50) on (12/31/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:42 PM, 10th Jan                     SCS                    Thanks           07:43 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:43 PM, 10th Jan                     SCS                    next 7days if i wont receive what i have to do ?           07:44 PM, 10th Jan                   Abdulqader                   If the amount does not appear in your account within the specified time you to raise objection to your bank and they will check & assist you about the refund.           07:46 PM, 10th Jan                     SCS                    Ok           07:46 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:47 PM, 10th Jan                     SCS                    No Thnx           07:48 PM, 10th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:49 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5572333