Subject: Ticket Assigned - Conversation with Tasneemnavasa
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 15:26:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tasneemnavasa Tasneemnavasa                    Hello           07:02 PM, 10th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:02 PM, 10th Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:02 PM, 10th Jan                     Tasneemnavasa                    1           07:02 PM, 10th Jan                   MAX KW Whatsapp BOT                    Hello Tasneemnavasa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:02 PM, 10th Jan                     Tasneemnavasa                    1           07:02 PM, 10th Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           07:02 PM, 10th Jan                     Tasneemnavasa                    8409903977           07:03 PM, 10th Jan                   MAX KW Whatsapp BOT                    Congrats! Your order is successfully placed.?    Your estimated collection date is 11/01/2023    If you wish to cancel your order, please follow below link.  https://maxfashion.app.link/AfzfCwuFtwb             07:03 PM, 10th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:03 PM, 10th Jan                     Tasneemnavasa                    2           07:03 PM, 10th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:03 PM, 10th Jan                     Tasneemnavasa                    1           07:03 PM, 10th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           07:03 PM, 10th Jan                     Tasneemnavasa                    [email-masked]           07:04 PM, 10th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           07:04 PM, 10th Jan                   Abdulqader                    Hi Tasneemnavasa, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:04 PM, 10th Jan                     Tasneemnavasa                    I have place an order           07:04 PM, 10th Jan                     Tasneemnavasa                    Total amount was 3.6           07:04 PM, 10th Jan                     Tasneemnavasa                    I have used 1.2 kd from my credit balance           07:04 PM, 10th Jan                     Tasneemnavasa                    So total amount 2.4 was paid by knet           07:05 PM, 10th Jan                     Tasneemnavasa                    But when I used knet total amount deducted was 3.6           07:05 PM, 10th Jan                     Tasneemnavasa                    And 1.2 from my credit balance also           07:05 PM, 10th Jan                     Tasneemnavasa                    Total 4.8 kd was deducted           07:06 PM, 10th Jan                     Tasneemnavasa                    It is wrong           07:06 PM, 10th Jan                   Abdulqader                   We have checked and we would like to inform you that the following order number: (8409886587 with amount KWD7.36 ) was placed on Jan 10, 2023 Please note the estimated date to pick up the order is 11-01-2023. You’ll receive an SMS and an email when your order is ready for collection.           07:06 PM, 10th Jan                     Tasneemnavasa                    Please check           07:06 PM, 10th Jan                   Abdulqader                   Kindly ignore the message           07:06 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:06 PM, 10th Jan                     Tasneemnavasa                    Okay           07:06 PM, 10th Jan                   Abdulqader                   As we can see your order  8409902390 is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           07:07 PM, 10th Jan                     Tasneemnavasa                    Sorry           07:07 PM, 10th Jan                     Tasneemnavasa                    I didn't get you           07:07 PM, 10th Jan                     Tasneemnavasa                             07:08 PM, 10th Jan                   Abdulqader                   You have 2 orders one order 8409902390   is still under verify for payment           07:08 PM, 10th Jan                     Tasneemnavasa                    My credit balance is 0 and 3.6 deducted also from my account           07:08 PM, 10th Jan                     Tasneemnavasa                    What is this           07:08 PM, 10th Jan                   Abdulqader                   And this order 8409903977 is confrimed           07:08 PM, 10th Jan                     Tasneemnavasa                    I have placed only one order           07:09 PM, 10th Jan                     Tasneemnavasa                    Why it is showing 2           07:09 PM, 10th Jan                   Abdulqader                   As per in our system there is two orders           07:09 PM, 10th Jan                     Tasneemnavasa                    2.4 should be deducted from my account           07:10 PM, 10th Jan                     Tasneemnavasa                    Than Why 3.6           07:10 PM, 10th Jan                     Tasneemnavasa                    But I have placed only one order           07:10 PM, 10th Jan                     Tasneemnavasa                    1.2 kd extra deducted from my account           07:11 PM, 10th Jan                   Abdulqader                   Kindly wait for 1-2 hours to be able to confirm/cancelled as we can not see the details for other order           07:11 PM, 10th Jan                     Tasneemnavasa                    And also they used my credit balance           07:11 PM, 10th Jan                     Tasneemnavasa                    How can u get my money back           07:11 PM, 10th Jan                     Tasneemnavasa                    Can you do one thing           07:11 PM, 10th Jan                     Tasneemnavasa                    Cancel both the orders           07:12 PM, 10th Jan                     Tasneemnavasa                    And return my credit balance           07:12 PM, 10th Jan                     Tasneemnavasa                    And 3.6 kd to my account           07:12 PM, 10th Jan                     Tasneemnavasa                    So I can place new order           07:12 PM, 10th Jan                     Tasneemnavasa                    If I cancelled my order I will get my money back?           07:14 PM, 10th Jan                     Tasneemnavasa                    I don't want in credit balance  I want in my account           07:14 PM, 10th Jan                   Abdulqader                   At this moment we can cancel only one order the other order still under verify for payment           07:14 PM, 10th Jan                     Tasneemnavasa                    If you cancel my order           07:15 PM, 10th Jan                     Tasneemnavasa                    I will get 3.6 in my bank account?           07:15 PM, 10th Jan                     Tasneemnavasa                    Please answer           07:16 PM, 10th Jan                   Abdulqader                   Yes for this order  8409903977 we will refund the amount to your bank           07:16 PM, 10th Jan                     Tasneemnavasa                    And what about the other one           07:17 PM, 10th Jan                     Tasneemnavasa                    In that showing 1.2 kd credit balance is used           07:17 PM, 10th Jan                     Tasneemnavasa                    If it was cancelled thand I will get my credit balance?           07:17 PM, 10th Jan                     Tasneemnavasa                    Don't cancel this           07:18 PM, 10th Jan                     Tasneemnavasa                    Please look into other order           07:18 PM, 10th Jan                     Tasneemnavasa                    And clear that issue           07:18 PM, 10th Jan                     Tasneemnavasa                    And I want 1.2 kd in my credit balance back           07:18 PM, 10th Jan                   Abdulqader                   For other order Kindly wait for 1-2 hours to be able to confirm/cancelled as we can not see the details for other order           07:18 PM, 10th Jan                     Tasneemnavasa                    But will I get my credit balance back?           07:19 PM, 10th Jan                     Tasneemnavasa                    Please answer           07:20 PM, 10th Jan                   Abdulqader                   Yes for sure you will get back my credit           07:21 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:23 PM, 10th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:26 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5572212