Subject: Ticket Assigned - Conversation with Sanju
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 15:19:16 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sanju Sanju                    Hi           07:06 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:06 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Hello Sanju , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:06 PM, 10th Jan                     Sanju                    2           07:06 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:06 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:06 PM, 10th Jan                     Sanju                    3           07:06 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Hi Sanju , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:06 PM, 10th Jan                     Sanju                    3           07:06 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:07 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:07 PM, 10th Jan                     Sanju                    2           07:07 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:07 PM, 10th Jan                     Sanju                    1           07:07 PM, 10th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:07 PM, 10th Jan                     Sanju                    [email-masked]           07:07 PM, 10th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:07 PM, 10th Jan                   Abdulqader                    Hi Sanju, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:10 PM, 10th Jan                     Sanju                    I want to know the refund status           07:10 PM, 10th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9406375208?           07:11 PM, 10th Jan                     Sanju                    Yes           07:12 PM, 10th Jan                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 27.00) on 12/28/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:13 PM, 10th Jan                     Sanju                    Ok           07:14 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:14 PM, 10th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:18 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5572182