Subject: Ticket Assigned - Conversation with Siddique
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 15:09:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Siddique Siddique                    Hi           06:56 PM, 10th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:56 PM, 10th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:56 PM, 10th Jan                     Siddique                    Today I have made an order           06:56 PM, 10th Jan                    Centrepoint KW whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           06:56 PM, 10th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:56 PM, 10th Jan                     Siddique                    1           06:56 PM, 10th Jan                    Centrepoint KW whatsapp bot                    Hello Siddique , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:56 PM, 10th Jan                     Siddique                    3           06:56 PM, 10th Jan                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:56 PM, 10th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:56 PM, 10th Jan                     Siddique                    2           06:57 PM, 10th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:57 PM, 10th Jan                     Siddique                    1           06:57 PM, 10th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           06:57 PM, 10th Jan                     Siddique                    [email-masked]           06:57 PM, 10th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:57 PM, 10th Jan                     Siddique                    [email-masked]           06:57 PM, 10th Jan                   Abdulqader                    Hi Siddique, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:00 PM, 10th Jan                     Siddique                    Hi           07:00 PM, 10th Jan                     Siddique                    Today I made online order           07:00 PM, 10th Jan                     Siddique                    For which first I got confirmation message from your side           07:00 PM, 10th Jan                     Siddique                    And then amount was also deducted from my card           07:01 PM, 10th Jan                     Siddique                    Then I got order failed/ unsuccessful           07:01 PM, 10th Jan                     Siddique                             07:01 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:01 PM, 10th Jan                     Siddique                    Ok           07:01 PM, 10th Jan                   Abdulqader                   We'd like to confirm you that order  8409886580 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           07:03 PM, 10th Jan                     Siddique                    it was not credit card , it was knet           07:04 PM, 10th Jan                     Siddique                    and amount has been already deducted           07:04 PM, 10th Jan                     Siddique                             07:04 PM, 10th Jan                     Siddique                    Here is the proof of message           07:04 PM, 10th Jan                     Siddique                    * File attached - Gmail - CBK Transaction Advice.pdf *    Gmail - CBK Transaction Advice.pdf           07:05 PM, 10th Jan                   Abdulqader                   We have checked and we would like to inform you that the following order number: (8409886587 with amount KWD7.36 ) was placed on Jan 10, 2023 Please note the estimated date to pick up the order is 11-01-2023. You’ll receive an SMS and an email when your order is ready for collection.           07:06 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:08 PM, 10th Jan                     Siddique                    No           07:08 PM, 10th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:09 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5572140