Subject: Ticket Assigned - Conversation with jilly
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 14:57:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jilly jilly                    So what I do next?           06:16 PM, 10th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:16 PM, 10th Jan                   MAX KW Whatsapp BOT                    Hello Jilly , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:16 PM, 10th Jan                     jilly                    Hello           06:17 PM, 10th Jan                   MAX KW Whatsapp BOT                    Hi Jilly , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:17 PM, 10th Jan                     jilly                    2           06:18 PM, 10th Jan                   MAX KW Whatsapp BOT                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1803316 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:18 PM, 10th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:18 PM, 10th Jan                     jilly                    2           06:18 PM, 10th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:18 PM, 10th Jan                     jilly                    1           06:18 PM, 10th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           06:18 PM, 10th Jan                     jilly                    [email-masked]           06:18 PM, 10th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           06:18 PM, 10th Jan                   Abdulqader                    Hi Jilly, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:19 PM, 10th Jan                     jilly                    Hello so' what should I Do? How can I get your offer buy 1 get 1....           06:20 PM, 10th Jan                     jilly                    There is posible to i take the offer?           06:20 PM, 10th Jan                     jilly                    If I don't have...I will return the item..           06:20 PM, 10th Jan                   Abdulqader                   To avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value, and add it to your cart along with that item.   If both items have same value than you will only be paying for the value of one item. If both items has different value than the higher value will the order value.           06:21 PM, 10th Jan                     jilly                    They deliver today!           06:22 PM, 10th Jan                     jilly                    But only 1 shoes..           06:22 PM, 10th Jan                     jilly                    Can i avail the other shoes?           06:23 PM, 10th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We would like to inform you that you have only select one pair of the item Textured Crossbody Bag with Chain Strap and Zip Closure.           06:24 PM, 10th Jan                     jilly                    I want to get 1 pa....because i want to avail the promotion?           06:25 PM, 10th Jan                   Abdulqader                   Kinldy read the offer on how to works :  To avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value,           06:26 PM, 10th Jan                     jilly                    Yah i only buy 1 shoes last night...I thought, its automatic i have I another.           06:26 PM, 10th Jan                     jilly                    I want to avail that offer..           06:27 PM, 10th Jan                     jilly                    There's no posible to take the item?or i will return the shoes and bag...And order new?           06:28 PM, 10th Jan                   Abdulqader                   We are truly sorry as the offer was not applied for the order           06:29 PM, 10th Jan                   Abdulqader                   Yes we can return the item           06:29 PM, 10th Jan                     jilly                    Okay ...I will return..           06:31 PM, 10th Jan                     jilly                    How?           06:31 PM, 10th Jan                   Abdulqader                   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across Kuwait.           06:31 PM, 10th Jan                   Abdulqader                   Or we can create a return request on your behalf           06:33 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:34 PM, 10th Jan                     jilly                    Yes           06:34 PM, 10th Jan                     jilly                    Can you request a return the item           06:35 PM, 10th Jan                     jilly                    Okay please request a return,  then what next?           06:36 PM, 10th Jan                   Abdulqader                   This item:  Textured Crossbody Bag with Chain Strap and Zip Closure.           06:36 PM, 10th Jan                     jilly                    Yes..           06:38 PM, 10th Jan                     jilly                    And the shoes           06:38 PM, 10th Jan                     jilly                             06:38 PM, 10th Jan                   Abdulqader                   We would like to inform you that a new return request has been created on 1/10/23 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           06:41 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:42 PM, 10th Jan                     jilly                    How about the money?           06:42 PM, 10th Jan                     jilly                    If i give the item,  driver also return it..           06:42 PM, 10th Jan                     jilly                    I will return the shoes and bag...           06:43 PM, 10th Jan                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund as a voucher.           06:45 PM, 10th Jan                   Abdulqader                   Please note the courier partner may take up to 7 - 10 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +96551381435           06:45 PM, 10th Jan                     jilly                    But if i return tomorrow in your store?           06:46 PM, 10th Jan                     jilly                    It better, maybe?           06:47 PM, 10th Jan                   Abdulqader                   ok we will cancel the online return request           06:49 PM, 10th Jan                     jilly                    Cancel it...because more days to work,           06:49 PM, 10th Jan                     jilly                    How about i go to your any store here in kuwait tomorrow?           06:50 PM, 10th Jan                   Abdulqader                   The online return request has been cancelled           06:50 PM, 10th Jan                     jilly                    Okay...i will go to any store tomorrow           06:51 PM, 10th Jan                     jilly                    If i go tomorrow,  i can take the money?           06:51 PM, 10th Jan                     jilly                    Its better?           06:51 PM, 10th Jan                     jilly                    Than the refund online..?           06:51 PM, 10th Jan                   Abdulqader                   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in Kuwait. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:53 PM, 10th Jan                     jilly                    Thank you...yah' i will bring the receipt..           06:54 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:55 PM, 10th Jan                     jilly                    I'm done..thank you?           06:55 PM, 10th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with max  Have a wonderful day.           06:56 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5572068