Subject: Ticket Assigned - Conversation with Hasenaat Omer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 14:25:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hasenaat Omer Hasenaat Omer                    3           05:58 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:58 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Hello Hasenaat Omer , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:58 PM, 10th Jan                     Hasenaat Omer                    3           05:58 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:58 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:58 PM, 10th Jan                     Hasenaat Omer                    2           05:58 PM, 10th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:58 PM, 10th Jan                     Hasenaat Omer                    1           05:58 PM, 10th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:58 PM, 10th Jan                     Hasenaat Omer                    [email-masked]           05:58 PM, 10th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:58 PM, 10th Jan                     Hasenaat Omer                    9407380997           06:00 PM, 10th Jan                   Abdulqader                    Hi Hasenaat, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:05 PM, 10th Jan                     Hasenaat Omer                    Can u give any updates about above mentioned order???           06:06 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:07 PM, 10th Jan                     Hasenaat Omer                    Sure           06:09 PM, 10th Jan                   Abdulqader                   Your disappointment is highly understandable. We are aware of the concern and we are working on the same on priority. Rest assured we try our best to provide solutions to every issue in the best possible way available to us.           06:11 PM, 10th Jan                     Hasenaat Omer                    But when????????           06:11 PM, 10th Jan                     Hasenaat Omer                    Yesterday I called also to the number available they promised to solve it for today but no use           06:12 PM, 10th Jan                     Hasenaat Omer                    It’s pending since 26th Dec and now it’s 10th Jan           06:12 PM, 10th Jan                     Hasenaat Omer                    Already 15 days passed just for a refund of cancelled order which’s status is still in “processing”           06:14 PM, 10th Jan                   Abdulqader                   We are really sorry for the unexpected experience that you had while shopping with us. However, we would Like To update you that our concern team doing their best to sort this issue for you as well This is Definitely not The kind of experience we Offer As we Can see that takes more than usual to be fix It.           06:17 PM, 10th Jan                     Hasenaat Omer                    But what’s the exact problem with my refund amount , can u tell me???           06:18 PM, 10th Jan                   Abdulqader                   We will update you on the same as soon as we have received further update from our concerned team.           06:20 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:21 PM, 10th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:24 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5571882