Subject: Ticket Assigned - Conversation with Ahamed Riyazin
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 13:59:46 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahamed Riyazin Ahamed Riyazin                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  ahamed riyazin Bot:  Hi ahamed riyazin, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0545480467            05:48 PM, 10th Jan                     Ahamed Riyazin                    I want to change the size of shoe that I received           05:50 PM, 10th Jan                   Abdulqader                    Hi Ahamed, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:50 PM, 10th Jan                     Ahamed Riyazin                    Hi kader           05:50 PM, 10th Jan                     Ahamed Riyazin                    I received the product today, I want to change the size of shoe, what should I do?           05:51 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:53 PM, 10th Jan                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           05:54 PM, 10th Jan                     Ahamed Riyazin                    Hi           05:55 PM, 10th Jan                   Abdulqader                   You can return online purchases through the below three channels:  ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           05:55 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:56 PM, 10th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:59 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5571743