Subject: Ticket Assigned - Conversation with Praveena
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 13:45:37 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Praveena Praveena                    Ho           05:26 PM, 10th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:26 PM, 10th Jan                   MAX KW Whatsapp BOT                    Hello Praveena , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:26 PM, 10th Jan                     Praveena                    1           05:26 PM, 10th Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           05:26 PM, 10th Jan                     Praveena                    8409319926           05:26 PM, 10th Jan                   MAX KW Whatsapp BOT                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0107230003050    You can also easily track your order from My Account > Order History.             05:26 PM, 10th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:26 PM, 10th Jan                     Praveena                    2           05:26 PM, 10th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:26 PM, 10th Jan                     Praveena                    1           05:26 PM, 10th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           05:26 PM, 10th Jan                     Praveena                    [email-masked]           05:27 PM, 10th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           05:27 PM, 10th Jan                   Abdulqader                    Hi Praveena, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:27 PM, 10th Jan                     Praveena                    As I requested to you earlier....nobody from your delivery team contacted me so far           05:28 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:28 PM, 10th Jan                     Praveena                    I need my order to be delivered b4 5           05:28 PM, 10th Jan                     Praveena                    I need to get back to my work in another 15 to 20 minutes.           05:30 PM, 10th Jan                   Abdulqader                   Is this contact number correct+96599308375?             05:30 PM, 10th Jan                     Praveena                    Yes           05:30 PM, 10th Jan                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:31 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:33 PM, 10th Jan                     Praveena                    The same message i am.getting everyday. What's so difficult in delivering my order in the time I am requesting. If not getting it today... Plz cancel my order.           05:33 PM, 10th Jan                     Praveena                    Before 5           05:33 PM, 10th Jan                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.We will do our best to arrange the delivery ASAP and you will updated shortly           05:35 PM, 10th Jan                     Praveena                    Can u plz provide me the contact details of who is delivering to me today. I contact the person my self Nd check if he can reach in any short time ?           05:37 PM, 10th Jan                     Praveena                    Let him atleast message me           05:38 PM, 10th Jan                   Abdulqader                   Please accept our full apologies, as we do not have the contact number of courier partner at this moment           05:38 PM, 10th Jan                     Praveena                    Have you communicated my request to your delivery team?           05:39 PM, 10th Jan                     Praveena                    Why  they haven't contacted me so far then?           05:39 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           05:41 PM, 10th Jan                     Praveena                    Will contact you again for cancelling my order if not delivered before 5 today.           05:41 PM, 10th Jan                   Abdulqader                   Ok sure will do the needful           05:42 PM, 10th Jan                     Praveena                    Tq           05:42 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:43 PM, 10th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:45 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5571663