Subject: Ticket Assigned - Conversation with Varinder Singh
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 13:31:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Varinder Singh Varinder Singh                    Hi           05:04 PM, 10th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:04 PM, 10th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:04 PM, 10th Jan                     Varinder Singh                    1           05:04 PM, 10th Jan                   MAX UAE whatsapp bot                    Hello Varinder Singh , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:04 PM, 10th Jan                     Varinder Singh                    9409742558           05:05 PM, 10th Jan                   MAX UAE whatsapp bot                    Hi Varinder Singh , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:05 PM, 10th Jan                     Varinder Singh                    5           05:05 PM, 10th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:05 PM, 10th Jan                   Abdulqader                    Hi Varinder, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:07 PM, 10th Jan                     Varinder Singh                    9409742558           05:07 PM, 10th Jan                     Varinder Singh                    This is my order no. We  order 1+1 offer on shoes           05:08 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:08 PM, 10th Jan                     Varinder Singh                    But the delivered order is just one piece and we paid amount for two           05:08 PM, 10th Jan                     Varinder Singh                    We paid total amount of 90 dhs           05:08 PM, 10th Jan                     Varinder Singh                    Pls revert me back           05:09 PM, 10th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           05:10 PM, 10th Jan                   Abdulqader                   We would like to inform you that you have only select one pair of the item Colourblock Lace-Up Sneakers with Applique Detail. To avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value, and add it to your cart along with that item.           05:10 PM, 10th Jan                     Varinder Singh                    But we do the same as u saying           05:11 PM, 10th Jan                     Varinder Singh                    We selected two           05:11 PM, 10th Jan                     Varinder Singh                    Now we have only 1 pair           05:12 PM, 10th Jan                     Varinder Singh                    Bug we paid for two           05:12 PM, 10th Jan                     Varinder Singh                    But           05:12 PM, 10th Jan                     Varinder Singh                    Can u deliver us our remaining item?           05:13 PM, 10th Jan                   Abdulqader                   Kindly check the invoice  you have selected only one pair of the item           05:13 PM, 10th Jan                   Abdulqader                   Invoice has been sent successfully for order 9409742558 to [email-masked]           05:13 PM, 10th Jan                     Varinder Singh                    Yes i think its by mistake           05:15 PM, 10th Jan                   Abdulqader                   To avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value, and add it to your cart along with that item.   If both items have same value than you will only be paying for the value of one item. If both items has different value than the higher value will the order value.           05:15 PM, 10th Jan                     Varinder Singh                    But can u pls give us our remaining item           05:15 PM, 10th Jan                     Varinder Singh                    Or we process for refund?           05:16 PM, 10th Jan                     Varinder Singh                    If its possible to deliver or else we will process our refund on this order           05:17 PM, 10th Jan                   Abdulqader                   Kinldy read the offer on how to works :  To avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value, and add it to your cart along with that item.           05:18 PM, 10th Jan                     Varinder Singh                    Okey           05:19 PM, 10th Jan                     Varinder Singh                    Then i want to go with refund           05:19 PM, 10th Jan                     Varinder Singh                    Pls assist with that           05:19 PM, 10th Jan                   Abdulqader                   You would like to return the item right?           05:20 PM, 10th Jan                     Varinder Singh                    Yes           05:20 PM, 10th Jan                     Varinder Singh                    I didn't even open it           05:21 PM, 10th Jan                   Abdulqader                   We would like to inform you that a new return request has been created on 1/10/23 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.You can also track the order via the LMG website through the following link: https://bit.ly/3v0Daf7 Through the tracking number: RP011023002761           05:21 PM, 10th Jan                     Varinder Singh                    Will we get our money back?           05:22 PM, 10th Jan                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           05:23 PM, 10th Jan                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund a voucher value.           05:23 PM, 10th Jan                     Varinder Singh                    Okey           05:24 PM, 10th Jan                     Varinder Singh                    So we won't get any money?           05:24 PM, 10th Jan                     Varinder Singh                    Can you refund us as cash money?           05:24 PM, 10th Jan                     Varinder Singh                             05:24 PM, 10th Jan                   Abdulqader                   Yes,You can now drop off your return to any (Max) store across the UAE.           05:25 PM, 10th Jan                   Abdulqader                   ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           05:25 PM, 10th Jan                     Varinder Singh                    Its as it is           05:25 PM, 10th Jan                     Varinder Singh                    Okey           05:25 PM, 10th Jan                     Varinder Singh                    Thnk you           05:26 PM, 10th Jan                   Abdulqader                   But please confirm that you will return the item through store           05:26 PM, 10th Jan                     Varinder Singh                    Yes           05:26 PM, 10th Jan                   Abdulqader                   ok i will cancel the online return request           05:27 PM, 10th Jan                     Varinder Singh                    I will return it to max store in oasis mall           05:27 PM, 10th Jan                     Varinder Singh                    Will it be fine           05:27 PM, 10th Jan                     Varinder Singh                    ?           05:27 PM, 10th Jan                   Abdulqader                   The online return request has been cancelled .now you can return the item to the store           05:28 PM, 10th Jan                     Varinder Singh                    Ok           05:28 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:28 PM, 10th Jan                     Varinder Singh                    Can u send me the location of my nearest store           05:28 PM, 10th Jan                     Varinder Singh                    Near alqouz           05:29 PM, 10th Jan                   Abdulqader                   Yes, you can check the nearest  store for here:  https://www.maxfashion.com/ae/en/storelocator           05:29 PM, 10th Jan                     Varinder Singh                    Ok           05:30 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:30 PM, 10th Jan                     Varinder Singh                    No thanks           05:31 PM, 10th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:31 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5571587