Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 12:51:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:36 PM, 10th Jan                     User                    I had ordered an all season blanket online it arrived today and it is vacuum packed… I would like to see the material of it … so if I open and don’t like it … is it possible to return           04:38 PM, 10th Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Homecenter. My name is Kader. I will be happy to assist you.           04:39 PM, 10th Jan                     User                    Hi Mr kader           04:40 PM, 10th Jan                     User                    Please reply           04:40 PM, 10th Jan                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:41 PM, 10th Jan                     User                    Your order 8409783302 has been delivered.           04:42 PM, 10th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:44 PM, 10th Jan                     User                    Ok           04:44 PM, 10th Jan                   Abdulqader                   Yes you can check the quality but please  if you would like to return the item kindly keep in same packing           04:45 PM, 10th Jan                     User                    So is it ok to open the vaccum pack           04:46 PM, 10th Jan                   Abdulqader                   Yes           04:47 PM, 10th Jan                     User                    can you please explain the return procedure?           04:47 PM, 10th Jan                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels: ·You can contact our customer support team on 1800871. to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (homecentre) store across the Kuwait.           04:48 PM, 10th Jan                     User                    Ok … Thankyou Mr Kader           04:49 PM, 10th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           04:49 PM, 10th Jan                     User                    no thankyou           04:49 PM, 10th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Homecenter  Have a wonderful day.           04:50 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5571391