Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 15:23:31 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    .           07:10 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:10 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:10 PM, 09th Jan                     ?                    4           07:10 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Looking for a Centrepoint store near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/ae/en/storelocator   Happy shopping!?️             07:10 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:10 PM, 09th Jan                     ?                    3           07:10 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Hi ? , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:10 PM, 09th Jan                     ?                    5           07:11 PM, 09th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:11 PM, 09th Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:11 PM, 09th Jan                     ?                    I dont know the issue why it is not beung delivered! I dont want to wait anymore!just cancel this and give me full refund.           07:11 PM, 09th Jan                     ?                             07:12 PM, 09th Jan                     ?                    So frustrating!           07:12 PM, 09th Jan                     ?                    Service is not good at all!           07:12 PM, 09th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:12 PM, 09th Jan                     ?                    9409662294 9409678281  And this 2 orders if i can collect this today, cancel it and give me full refund as well!           07:13 PM, 09th Jan                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971585621912           07:13 PM, 09th Jan                     ?                    Correct           07:14 PM, 09th Jan                     ?                    I need all today otherwise give me full refund!           07:14 PM, 09th Jan                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Your order was supposed to be delivered yesterday           07:15 PM, 09th Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:15 PM, 09th Jan                     ?                    Yes. And without me knowing they cancelled the delivery!           07:16 PM, 09th Jan                     ?                    Very frustrating!           07:16 PM, 09th Jan                     ?                    I did not ask to change address but suddenly received notification that i asked to change address???what is that???           07:17 PM, 09th Jan                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           07:18 PM, 09th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:19 PM, 09th Jan                     ?                    I hope. Thanks           07:21 PM, 09th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:22 PM, 09th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:23 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5567912