Subject: Ticket Assigned - Conversation with Hey Dear
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 14:47:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hey Dear Hey Dear                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hey dear Bot:  Hi hey dear, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7809540390 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97366998815 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  He Agent:  Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you. Customer:  I want to know about My order status Customer:  Becz Yesterday U App told me that i can collect it today Customer:  7809540390 Agent:  We request you to please allow us some time to check your details and back to you, stay with us Agent:  We are truly sorry for the inconvenience caused to you.we will contact the store team to make the order ready as fast as they can Agent:  Do you have any other inquiries that we can help with? Customer:  ?? Agent:  It was a pleasure to assist you.Thank you for shopping with Centrepoint Have a wonderful day. Customer:  ?? Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:41 PM, 09th Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:42 PM, 09th Jan                     Hey Dear                    Where is My Order?           06:42 PM, 09th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.we will contact the store team to make the order ready as fast as they can           06:42 PM, 09th Jan                     Hey Dear                    7809540390           06:42 PM, 09th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           06:43 PM, 09th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:45 PM, 09th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:46 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5567692