Subject: Ticket Assigned - Conversation with Ayesha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Jan 2023 15:19:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayesha Ayesha                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  ayesha Bot:  Hi ayesha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409576594 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0551579065            07:12 PM, 08th Jan                   Abdulqader                    Hi Ayesha, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:13 PM, 08th Jan                     Ayesha                    Hello.. I tried to place an order… I placed the order with order number 9409576594           07:13 PM, 08th Jan                     Ayesha                    The payment was deducted from my card however the order was not confirmed           07:14 PM, 08th Jan                     Ayesha                    I’m asked to pay again           07:14 PM, 08th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:14 PM, 08th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We'd like to confirm you that order 9409576594 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           07:15 PM, 08th Jan                     Ayesha                    But the amount was deducted from my card.. will I be getting it back?           07:15 PM, 08th Jan                   Abdulqader                   We have checked and we would like to inform you that the following order number: (9409576614 with amount AED201.20) was placed onJan 8, 2023.Please note the expected delivery date on 09-01-2023           07:16 PM, 08th Jan                     Ayesha                    So is the order confirmed?           07:17 PM, 08th Jan                   Abdulqader                   Yes this order 9409576614 with amount AED201.20 is confirmed           07:17 PM, 08th Jan                     Ayesha                    I don’t know why there are 2 orders then.. fine.. thank you so much           07:17 PM, 08th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:18 PM, 08th Jan                     Ayesha                    No thank you           07:18 PM, 08th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:19 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5563453