Subject: Ticket Assigned - Conversation with Good Evening
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Jan 2023 14:48:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Good Evening Good Evening                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi good evening, what do you need help with? Customer:  1 Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi good evening, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4708992754 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0105230003005     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  what news do you have about my order?  I am still waiting for your reply Customer:  I'm a tourist and I can't wait that long Agent:  Dear Customer, Good morning. Thank you for contacting centrepoint. I am Aya, how may I help you today. Agent:  We can see that the team is still working on the case under 5555740 Agent:  And you will be informed really soon about the delivery via email Agent:  We fully apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us. Customer:  Can you tell me when my order will be shipped? Customer:  Will it be today? Agent:  We are still working on it and we assure you that we will do our best to make it solved fast and we will provide you with the delivery date soon vai email Customer:  I have been waiting for delivery every day since January 4 Agent:  Rest assured that any issue you encounter while shopping with us will be resolved in a way that makes you happy and satisfied Agent:  Is there anything else may I assist you? Agent:  It was my pleasure to assist you. Do not hesitate to contact us for any other inquiries. I wish you a happy day. Customer:  Got it, but when will it be delivered, why is it taking so long? Agent:  We are still connected Agent:  Accept our apologies, as we cannot specify a specific time for receiving orders because the time is determined by the shipping team according to its availability. and we have already asked them for fats delivery and we will get back to you soon Agent:  Do you have any other inquiry ? Agent:  It was my pleasure to assist you. Do not hesitate to contact us for any other inquiries. I wish you a happy day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:29 PM, 08th Jan                     Good Evening                    May I know why you didn't send my order?  I waited 4 days for you not to send           06:31 PM, 08th Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting us. My name is Kader. I will be happy to assist you.           06:31 PM, 08th Jan                     Good Evening                    Why didn't you canceled it?           06:32 PM, 08th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:32 PM, 08th Jan                   Abdulqader                   Is this contact number correct+97477080208?             06:34 PM, 08th Jan                     Good Evening                    No           06:34 PM, 08th Jan                     Good Evening                    spelled wrong           06:35 PM, 08th Jan                     Good Evening                    +37499080208           06:35 PM, 08th Jan                     Good Evening                    I'm saying it for the 100th time           06:36 PM, 08th Jan                   Abdulqader                   We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this.           06:38 PM, 08th Jan                   Abdulqader                   We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time.           06:39 PM, 08th Jan                     Good Evening                    where will you send the money?           06:41 PM, 08th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:41 PM, 08th Jan                     Good Evening                    I want know, Why didn't you canceled it?           06:41 PM, 08th Jan                   Abdulqader                   To avoid this issue from happening again we advise you to update your contact number in your account as due to the security reason, we are not authorized to make any changes on our customers account. If you wish to change the phone number, you can login on your account and from setting option, you can update your correct phone number.           06:44 PM, 08th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:46 PM, 08th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:48 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5563293