Subject: Ticket Assigned - Conversation with Samidha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Jan 2023 13:58:25 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Samidha Samidha                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  samidha Bot:  Hi samidha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0561472026            05:43 PM, 08th Jan                     Samidha                    Thanks           05:43 PM, 08th Jan                   Abdulqader                    Hi Samidha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:43 PM, 08th Jan                     Samidha                    Hi kader. I had placed an order for a pajama set. Iv reieved only the pants and not the top           05:44 PM, 08th Jan                     Samidha                    Either ways id like to return the outfit as it is very transparent           05:45 PM, 08th Jan                     Samidha                    Before returning id like to confirm that i have only received the pants and not the top           05:45 PM, 08th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:46 PM, 08th Jan                     Samidha                    Thank you           05:46 PM, 08th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9409464586?           05:47 PM, 08th Jan                     Samidha                    Yes           05:47 PM, 08th Jan                   Abdulqader                   We request you to please allow us some time           05:48 PM, 08th Jan                     Samidha                    Ok sure           05:49 PM, 08th Jan                     Samidha                    Im fine with thw top not being delivered as i will return it.           05:49 PM, 08th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We are truly sorry to hear that you received an incomplete item.           05:49 PM, 08th Jan                   Abdulqader                   We would like to inform you that a new return request has been created on 1/8/23 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection           05:51 PM, 08th Jan                     Samidha                    Can i request you to please make a note in your system that i have received only the pants and therefore will only return that item?           05:51 PM, 08th Jan                     Samidha                    Also how will i rethe refund?           05:52 PM, 08th Jan                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back           05:55 PM, 08th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:56 PM, 08th Jan                     Samidha                    No thats all. Thank you           05:57 PM, 08th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:58 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5562999