Subject: Ticket Assigned - Conversation with Urvashi Joshi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Jan 2023 13:39:11 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Urvashi Joshi Urvashi Joshi                    Hi           05:21 PM, 08th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:21 PM, 08th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:21 PM, 08th Jan                     Urvashi Joshi                    1           05:21 PM, 08th Jan                   Centrepoint UAE whatsapp bot                    Hello Urvashi Joshi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:21 PM, 08th Jan                     Urvashi Joshi                    2           05:21 PM, 08th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:21 PM, 08th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:21 PM, 08th Jan                     Urvashi Joshi                    2           05:21 PM, 08th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:22 PM, 08th Jan                     Urvashi Joshi                    1           05:22 PM, 08th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:22 PM, 08th Jan                     Urvashi Joshi                    [email-masked]           05:22 PM, 08th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:22 PM, 08th Jan                   Abdulqader                    Hi Urvashi, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:22 PM, 08th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:24 PM, 08th Jan                     Urvashi Joshi                    I am unable to return a product           05:24 PM, 08th Jan                   Abdulqader                   We can see that you are contacting us regarding your order9407724755?           05:25 PM, 08th Jan                     Urvashi Joshi                    Yes           05:25 PM, 08th Jan                   Abdulqader                   We would like to inform you that a new return request has been created on 1/8/23 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           05:26 PM, 08th Jan                     Urvashi Joshi                    Okay           05:27 PM, 08th Jan                     Urvashi Joshi                    Thanks           05:27 PM, 08th Jan                   Abdulqader                   we have already sent the link to your E-mail address kindly fill in the details to make it easy for our courier partner to reach your location as well.           05:27 PM, 08th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:28 PM, 08th Jan                     Urvashi Joshi                    No           05:29 PM, 08th Jan                     Urvashi Joshi                    I have not received any email           05:30 PM, 08th Jan                   Abdulqader                   We request you to please allow us some time to check           05:32 PM, 08th Jan                   Abdulqader                   Kindly check the spam email [email-masked]           05:32 PM, 08th Jan                   Abdulqader                   Hi Urvashi, I'm not getting a response from you. Are we still connected?           05:34 PM, 08th Jan                   Abdulqader                   Hi Urvashi, I have not received a response from you still, please confirm if we are still connected?           05:36 PM, 08th Jan                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:38 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5562885