Subject: Ticket Assigned - Conversation with Ms. Sophiyaa?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Jan 2023 13:29:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ms. Sophiyaa? Ms. Sophiyaa?                             05:19 PM, 08th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:19 PM, 08th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:19 PM, 08th Jan                     Ms. Sophiyaa?                             05:19 PM, 08th Jan                    Centrepoint KW whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           05:19 PM, 08th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:19 PM, 08th Jan                     Ms. Sophiyaa?                    1           05:19 PM, 08th Jan                    Centrepoint KW whatsapp bot                    Hello Ms. Sophiyaa? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:19 PM, 08th Jan                     Ms. Sophiyaa?                    1           05:20 PM, 08th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           05:20 PM, 08th Jan                     Ms. Sophiyaa?                    8409563431           05:20 PM, 08th Jan                    Centrepoint KW whatsapp bot                    Congrats! Your order is successfully placed.?    Your estimated collection date is 09/01/2023    seems your order placed as guest, for cancellation please call 18-00-871            05:20 PM, 08th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:20 PM, 08th Jan                     Ms. Sophiyaa?                    No           05:21 PM, 08th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:21 PM, 08th Jan                     Ms. Sophiyaa?                    Cash was gone           05:21 PM, 08th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:21 PM, 08th Jan                     Ms. Sophiyaa?                    2           05:21 PM, 08th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:21 PM, 08th Jan                     Ms. Sophiyaa?                    1           05:21 PM, 08th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           05:21 PM, 08th Jan                     Ms. Sophiyaa?                    [email-masked]           05:22 PM, 08th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:22 PM, 08th Jan                   Abdulqader                    Hi Sophiyaa, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:22 PM, 08th Jan                     Ms. Sophiyaa?                    I ordered and order got canceled and I paid           05:23 PM, 08th Jan                     Ms. Sophiyaa?                    But no refund if it’s cancelled           05:23 PM, 08th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:23 PM, 08th Jan                     Ms. Sophiyaa?                             05:23 PM, 08th Jan                     Ms. Sophiyaa?                    I paid via card           05:23 PM, 08th Jan                     Ms. Sophiyaa?                    5.780 was the bill           05:23 PM, 08th Jan                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8409563421 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8409563431). The payment has been captured only once from your account which is for the new successfully placed order.           05:24 PM, 08th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:25 PM, 08th Jan                     Ms. Sophiyaa?                    So when is the order pick up           05:25 PM, 08th Jan                   Abdulqader                   Please note the estimated date to pick up the order is 09-01-2023. You’ll receive an SMS and an email when your order is ready for collection.           05:26 PM, 08th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:27 PM, 08th Jan                     Ms. Sophiyaa?                    No           05:28 PM, 08th Jan                     Ms. Sophiyaa?                    Thankyou           05:28 PM, 08th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:29 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5562823