Subject: Ticket Assigned - Conversation with Vika❤️
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Jan 2023 13:19:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vika❤️ Vika❤️                    Hi I want to cancel order please           05:11 PM, 08th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:11 PM, 08th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:11 PM, 08th Jan                     Vika❤️                    1           05:11 PM, 08th Jan                   Centrepoint UAE whatsapp bot                    Hello Vika❤️ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:11 PM, 08th Jan                     Vika❤️                    2           05:11 PM, 08th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:11 PM, 08th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:11 PM, 08th Jan                     Vika❤️                    3           05:12 PM, 08th Jan                   Centrepoint UAE whatsapp bot                    Hi Vika❤️ , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:12 PM, 08th Jan                     Vika❤️                    5           05:12 PM, 08th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:12 PM, 08th Jan                     Vika❤️                    I want to cancel order please           05:15 PM, 08th Jan                   Abdulqader                    Hi Vika, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:17 PM, 08th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:17 PM, 08th Jan                     Vika❤️                    Ok           05:17 PM, 08th Jan                     Vika❤️                    Order number 9409473821           05:18 PM, 08th Jan                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment  As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.           05:18 PM, 08th Jan                   Abdulqader                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           05:18 PM, 08th Jan                     Vika❤️                    Ok can I return on the collection?           05:18 PM, 08th Jan                   Abdulqader                   Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           05:18 PM, 08th Jan                     Vika❤️                    Ok thanks           05:19 PM, 08th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:19 PM, 08th Jan                     Vika❤️                    No thanks           05:19 PM, 08th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:19 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5562760