Subject: Ticket Assigned - Conversation with Airina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 14:11:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Airina Airina                    Hi, I have a problem with my order           05:27 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:27 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:27 PM, 07th Jan                     Airina                    1           05:27 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello Airina , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:27 PM, 07th Jan                     Airina                    2           05:27 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:27 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:27 PM, 07th Jan                     Airina                    2           05:28 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:28 PM, 07th Jan                     Airina                    1           05:28 PM, 07th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:28 PM, 07th Jan                     Airina                    [email-masked]           05:28 PM, 07th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:28 PM, 07th Jan                   Abdulqader                    Hi Airina, Good Afternoon. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:29 PM, 07th Jan                     Airina                    Hi           05:29 PM, 07th Jan                     Airina                    I ordered this, but received only pants           05:30 PM, 07th Jan                     Airina                    Top was missing           05:30 PM, 07th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:32 PM, 07th Jan                     Airina                    Ok           05:32 PM, 07th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have checked and we would like to inform you that the item is only pants.           05:34 PM, 07th Jan                     Airina                    But it was not stating this nowhere           05:35 PM, 07th Jan                     Airina                    Full length pajamas sounds like full set           05:35 PM, 07th Jan                     Airina                    And there was no option where to add the top           05:35 PM, 07th Jan                     Airina                    Could you share the link for the top?           05:37 PM, 07th Jan                   Abdulqader                   Pleses chek the attched photo :              05:38 PM, 07th Jan                     Airina                    Not clear           05:38 PM, 07th Jan                   Abdulqader                   Its only pants is not full set.           05:40 PM, 07th Jan                     Airina                    So how to order top?           05:40 PM, 07th Jan                     Airina                    Also the same happened with this item, in photos it shown as robe and night gown, but I received just a robe           05:42 PM, 07th Jan                     Airina                             05:43 PM, 07th Jan                     Airina                             05:43 PM, 07th Jan                   Abdulqader                   We can not able to find the top one for more products you can visit the link: "https://www.centrepointstores.com/ae/en/search?q=Pyjama%20full%3 Categories%3ac Women           05:43 PM, 07th Jan                     Airina                    Bad           05:43 PM, 07th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           05:46 PM, 07th Jan                     Airina                    What about this?           05:46 PM, 07th Jan                     Airina                    Where to find matching nightgown?           05:46 PM, 07th Jan                     Airina                    As now received only robe           05:47 PM, 07th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:48 PM, 07th Jan                     Airina                    Ok           05:50 PM, 07th Jan                   Abdulqader                   We advise please to visit the below link:  https://www.centrepointstores.com/ae/en/search?q=nightgown%20full%20set           05:52 PM, 07th Jan                     Airina                    I see this but it’s only robe           05:53 PM, 07th Jan                   Abdulqader                   Yes ,The kind of that item only robe           05:54 PM, 07th Jan                     Airina                    So where to find the same night gown?           05:55 PM, 07th Jan                   Abdulqader                   This is Similar of night gown :     https://www.centrepointstores.com/ae/en/Women/Clothing/Nightwear/Nighties/SPLASH-Printed-Belted-Night-Gown-with-Lace-Detail/p/7524849           05:56 PM, 07th Jan                     Airina                    I don’t see anything similar           05:56 PM, 07th Jan                     Airina                    ?           05:56 PM, 07th Jan                   Abdulqader                   We truly sorry we can not find the same of that item.           05:58 PM, 07th Jan                     Airina                    Ok, thanks           05:58 PM, 07th Jan                     Airina                    How to return?           05:58 PM, 07th Jan                     Airina                    Because I needed set           05:58 PM, 07th Jan                   Abdulqader                   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           06:01 PM, 07th Jan                     Airina                    Do I need to put back in this package?           06:01 PM, 07th Jan                   Abdulqader                   Please note for Textured Long Sleeve Shirt and Pyjama Set you can only return it on online only           06:05 PM, 07th Jan                   Abdulqader                   163850453 - - Set of 5 - Bow Detail Classic Briefs with Scalloped Hem           06:05 PM, 07th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:07 PM, 07th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:10 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558909