Subject: Ticket Assigned - Conversation with Vania Sohaib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 13:59:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vania Sohaib Vania Sohaib                    Hi           05:29 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:29 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello Vania Sohaib , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:29 PM, 07th Jan                     Vania Sohaib                    3           05:29 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:29 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:29 PM, 07th Jan                     Vania Sohaib                    2           05:29 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:29 PM, 07th Jan                     Vania Sohaib                    1           05:29 PM, 07th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:29 PM, 07th Jan                     Vania Sohaib                    [email-masked]           05:29 PM, 07th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:29 PM, 07th Jan                     Vania Sohaib                    Sure           05:30 PM, 07th Jan                   Abdulqader                    Hi Vania, Good Afternoon. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:31 PM, 07th Jan                     Vania Sohaib                    Hi Kader, Good evening           05:31 PM, 07th Jan                     Vania Sohaib                    It's been 2 weeks some of my returns are not still refunded           05:31 PM, 07th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:34 PM, 07th Jan                     Vania Sohaib                    Sure           05:35 PM, 07th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9407815185?           05:35 PM, 07th Jan                     Vania Sohaib                    I am contacting regarding this order           05:37 PM, 07th Jan                     Vania Sohaib                    This item has been picked up 2 weeks ago           05:37 PM, 07th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:41 PM, 07th Jan                     Vania Sohaib                    Sure please           05:42 PM, 07th Jan                   Abdulqader                   We request you to please allow us more time           05:46 PM, 07th Jan                     Vania Sohaib                    Okay           05:46 PM, 07th Jan                   Abdulqader                   Please accept our sincere apologies for this.We have forwarded your query to the concerned team to refund the amount asap.           05:48 PM, 07th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:50 PM, 07th Jan                     Vania Sohaib                    Thankyou so much           05:51 PM, 07th Jan                     Vania Sohaib                    How much time it will take ,           05:51 PM, 07th Jan                   Abdulqader                   We’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           05:52 PM, 07th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:54 PM, 07th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:57 PM, 07th Jan                     Vania Sohaib                    Thankyou. Have a  good day           05:58 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558859