Subject: Ticket Assigned - Conversation with Guest
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 13:32:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  lamya Bot:  Hi , what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9408267363 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0567272321            05:23 PM, 07th Jan                   Abdulqader                   Dear customer, Good Afternoon.Thank you for contacting us. My name is Kader. I will be happy to assist you.           05:24 PM, 07th Jan                     Guest                    Hello           05:24 PM, 07th Jan                     Guest                    I have already picked up my order number 9408267363from the store but the status is not updated yet on the app and I would like to return some items           05:25 PM, 07th Jan                   Abdulqader                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already collected your order.           05:26 PM, 07th Jan                     Guest                    Thank you           05:26 PM, 07th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:26 PM, 07th Jan                     Guest                    Can I go to the store and return the items despite the info not being updated on the app?           05:27 PM, 07th Jan                     Guest                    Because it still says that my order is ready for pick up           05:28 PM, 07th Jan                     Guest                    #9408267363           05:28 PM, 07th Jan                   Abdulqader                   Yes, You can now drop off your return to any (MAX ) store across the UAE.           05:29 PM, 07th Jan                     Guest                    Thank you           05:29 PM, 07th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:30 PM, 07th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           05:32 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558716