Subject: Ticket Assigned - Conversation with Ayesha Imran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 13:13:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayesha Imran Ayesha Imran                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ayesha imran, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409009607 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010523002174     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:05 PM, 07th Jan                   Abdulqader                    Hi Ayesha, Good Afternoon. Thank you for contacting us. My name is Kader. I will be happy to assist you.           05:05 PM, 07th Jan                     Ayesha Imran                    Thanks dear can you tell me when can I receive my order I have to travel after tomorrow?           05:06 PM, 07th Jan                     Ayesha Imran                    I am trying to tracking but it’s not showing more status           05:06 PM, 07th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:07 PM, 07th Jan                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971553625963           05:08 PM, 07th Jan                     Ayesha Imran                    Sure           05:08 PM, 07th Jan                     Ayesha Imran                    Yes           05:10 PM, 07th Jan                     Ayesha Imran                    Why it’s taking too much time this is not first time I order normally I received the next day but I don’t k ow what happened now?           05:10 PM, 07th Jan                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Your order is supposed to be delivered by 05.           05:11 PM, 07th Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            05:11 PM, 07th Jan                     Ayesha Imran                    Sure           05:11 PM, 07th Jan                   Abdulqader                   Please note that we will contact you through your email once we get any updates           05:12 PM, 07th Jan                     Ayesha Imran                    Ok waiting           05:12 PM, 07th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:12 PM, 07th Jan                     Ayesha Imran                    No please solve this ASAP           05:13 PM, 07th Jan                   Abdulqader                   We’ll do our best to sort this out quickly.           05:13 PM, 07th Jan                     Ayesha Imran                    Thanks           05:13 PM, 07th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           05:13 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558612