Subject: Ticket Assigned - Conversation with Sunila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 13:05:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sunila Sunila                    Hi I have not received credit for my return request  RP*******02851 It was collected on 2nd jan           04:58 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:58 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:58 PM, 07th Jan                     Sunila                    1           04:58 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello Sunila , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:58 PM, 07th Jan                     Sunila                    3           04:58 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:58 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:58 PM, 07th Jan                     Sunila                    2           04:58 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:58 PM, 07th Jan                     Sunila                    1           04:58 PM, 07th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:58 PM, 07th Jan                     Sunila                    [email-masked]           04:58 PM, 07th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:58 PM, 07th Jan                   Abdulqader                    Hi Sunila, Good Afternoon. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:59 PM, 07th Jan                     Sunila                    Hi I have not received credit for my return request  RP*******02851 It was collected on 2nd jan           05:00 PM, 07th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:01 PM, 07th Jan                     Sunila                    Sure           05:01 PM, 07th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team to refund the amount asap.           05:03 PM, 07th Jan                     Sunila                    Okay           05:03 PM, 07th Jan                     Sunila                    Thanks           05:03 PM, 07th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:03 PM, 07th Jan                     Sunila                    No thank you           05:04 PM, 07th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:04 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558557