Subject: Ticket Assigned - Conversation with Nishu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 09:42:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nishu Nishu                    Hi           06:55 PM, 29th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:55 PM, 29th Dec                   Centrepoint UAE whatsapp bot                    Hello Nishu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:55 PM, 29th Dec                     Nishu                    2           06:55 PM, 29th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:55 PM, 29th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:55 PM, 29th Dec                     Nishu                    2           06:55 PM, 29th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:55 PM, 29th Dec                     Nishu                    1           06:55 PM, 29th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:55 PM, 29th Dec                     Nishu                    [email-masked]           06:55 PM, 29th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:55 PM, 29th Dec                   Abdulqader                   Hi Nishu,Thank you for contacting us. My name is Kader, I will be happy to assist you.           06:56 PM, 29th Dec                     Nishu                    Hi           06:56 PM, 29th Dec                     Nishu                    I want to return two of my item I bought online           06:56 PM, 29th Dec                     Nishu                    I'm at store           06:56 PM, 29th Dec                     Nishu                    But item is showing processing in your system           06:56 PM, 29th Dec                     Nishu                    But it was delivered to me two days back           06:57 PM, 29th Dec                     Nishu                    I'm not able to return because status is not updated           06:57 PM, 29th Dec                     Nishu                    Could you please update the system as soon as possible           06:57 PM, 29th Dec                     Nishu                    I'm waiting at store           06:57 PM, 29th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:58 PM, 29th Dec                   Abdulqader                   We can see that you are contacting us regarding your order  9407553091  ?           06:59 PM, 29th Dec                     Nishu                    Yes           06:59 PM, 29th Dec                     Nishu                    And also one more order           07:00 PM, 29th Dec                     Nishu                    3034           07:00 PM, 29th Dec                   Abdulqader                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already collected your order.           07:00 PM, 29th Dec                     Nishu                             07:00 PM, 29th Dec                     Nishu                    I want it to be updated now           07:00 PM, 29th Dec                     Nishu                    I'm at store           07:00 PM, 29th Dec                     Nishu                    I can't come again and again           07:01 PM, 29th Dec                     Nishu                    I'm not able to return it without system being updated           07:01 PM, 29th Dec                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly.Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           07:01 PM, 29th Dec                     Nishu                    Ya I'm waiting at store           07:02 PM, 29th Dec                     Nishu                    Please do it asap           07:02 PM, 29th Dec                     Nishu                    It was delivered two days back           07:02 PM, 29th Dec                     Nishu                    Why it is not yet updated           07:02 PM, 29th Dec                   Abdulqader                   please note that we will contact you through your email once we get any updates           07:02 PM, 29th Dec                     Nishu                    So it won't be done now???????           07:02 PM, 29th Dec                     Nishu                    I can't come again           07:02 PM, 29th Dec                     Nishu                    Please           07:03 PM, 29th Dec                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:04 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:05 PM, 29th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:07 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5522066