Subject: Ticket Assigned - Conversation with Namita - Equistore.me
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 13:29:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Namita - Equistore.me Namita - Equistore.me                    Hello           04:59 PM, 06th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:00 PM, 06th Jan                   MAX UAE whatsapp bot                    Hello Namita - Equistore.me , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:00 PM, 06th Jan                     Namita - Equistore.me                    2           05:00 PM, 06th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:00 PM, 06th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:00 PM, 06th Jan                     Namita - Equistore.me                    2           05:00 PM, 06th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:00 PM, 06th Jan                     Namita - Equistore.me                    1           05:00 PM, 06th Jan                   MAX UAE whatsapp bot                   Please enter your email address           05:00 PM, 06th Jan                     Namita - Equistore.me                    [email-masked]           05:00 PM, 06th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:00 PM, 06th Jan                   Abdulqader                    Hi Namita, Good Afternoon. Thank you for contacting MAX. My name is Kader. I will be happy to assist you.           05:01 PM, 06th Jan                     Namita - Equistore.me                    I asked for return of some items           05:03 PM, 06th Jan                     Namita - Equistore.me                             05:03 PM, 06th Jan                     Namita - Equistore.me                    But the return request is not reflecting on all of them on my app           05:04 PM, 06th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:06 PM, 06th Jan                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           05:08 PM, 06th Jan                   Abdulqader                   Hi Namita, I'm not getting a response from you. Are we still connected?           05:10 PM, 06th Jan                     Namita - Equistore.me                             05:11 PM, 06th Jan                     Namita - Equistore.me                    All these           05:11 PM, 06th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:14 PM, 06th Jan                   Abdulqader                   please allow us some more time           05:17 PM, 06th Jan                     Namita - Equistore.me                    Okay           05:18 PM, 06th Jan                   Abdulqader                   We would like to inform you that a new return request has been created on 1/6/23 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.You can also track the order via the LMG website through the following link: https://bit.ly/3v0Daf7 Through the tracking number: RP010623002255           05:21 PM, 06th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:23 PM, 06th Jan                     Namita - Equistore.me                    Thanks           05:25 PM, 06th Jan                     Namita - Equistore.me                    That is all           05:25 PM, 06th Jan                     Namita - Equistore.me                             05:25 PM, 06th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           05:25 PM, 06th Jan                     Namita - Equistore.me                    You didnt add these           05:25 PM, 06th Jan                     Namita - Equistore.me                             05:25 PM, 06th Jan                   Abdulqader                   It's already added           05:26 PM, 06th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:28 PM, 06th Jan                     Namita - Equistore.me                    Thats all thanks!           05:28 PM, 06th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with MAX Have a wonderful day.           05:29 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5555184