Subject: Ticket Assigned - Conversation with Reem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 12:26:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reem Reem                    Hi           04:05 PM, 06th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            04:05 PM, 06th Jan                   Babyshop UAE WhatsApp bot                    Hello Reem , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:05 PM, 06th Jan                     Reem                    ١           04:05 PM, 06th Jan                   Babyshop UAE WhatsApp bot                    Hi Reem , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:05 PM, 06th Jan                     Reem                    1           04:05 PM, 06th Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           04:05 PM, 06th Jan                     Reem                    9408644298           04:06 PM, 06th Jan                   Babyshop UAE WhatsApp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            04:06 PM, 06th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:06 PM, 06th Jan                     Reem                    2           04:06 PM, 06th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:06 PM, 06th Jan                     Reem                    1           04:06 PM, 06th Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           04:06 PM, 06th Jan                     Reem                    [email-masked]           04:06 PM, 06th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           04:06 PM, 06th Jan                   Abdulqader                    Hi Reem, Good Afternoon. Thank you for contacting Babyshop. My name is Kader. I will be happy to assist you.           04:12 PM, 06th Jan                     Reem                    Hi kader  Following up my complain  Complain number 5548333           04:13 PM, 06th Jan                     Reem                    The fixing team didn’t contact me yet           04:13 PM, 06th Jan                     Reem                    I raised the complain 2 days ago           04:13 PM, 06th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:15 PM, 06th Jan                   Abdulqader                   We apologize for the inconvenience causedWe have been notified by the relevant team that you visit the nearest Babyshop store to get the product fixed. They will surely assist you on this.           04:17 PM, 06th Jan                     Reem                    Ok thanks           04:17 PM, 06th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           04:18 PM, 06th Jan                     Reem                    But they should say so earlier as we are waiting since two days  They should provide such services           04:18 PM, 06th Jan                   Abdulqader                   We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           04:19 PM, 06th Jan                     Reem                    Any way if the product wasn’t fixed probably we will return it ..   But wasn’t a pleasant experience with online shopping with baby shop           04:20 PM, 06th Jan                   Abdulqader                   If you are not helped better, you can come back to us           04:22 PM, 06th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           04:24 PM, 06th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           04:26 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554963