Subject: Ticket Assigned - Conversation with Sonica
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 12:11:21 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sonica Sonica                    hello           04:00 PM, 06th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:00 PM, 06th Jan                   MAX UAE whatsapp bot                    Hello Sonica , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:00 PM, 06th Jan                     Sonica                    2           04:00 PM, 06th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:00 PM, 06th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:00 PM, 06th Jan                     Sonica                    2           04:00 PM, 06th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:00 PM, 06th Jan                     Sonica                    1           04:00 PM, 06th Jan                   MAX UAE whatsapp bot                   Please enter your email address           04:00 PM, 06th Jan                     Sonica                    [email-masked]           04:00 PM, 06th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:00 PM, 06th Jan                   Abdulqader                    Hi Sonica, Good Afternoon. Thank you for contacting MAX. My name is Kader. I will be happy to assist you.           04:01 PM, 06th Jan                     Sonica                    The bank needs the swift copy for the refund of the undelivered product           04:02 PM, 06th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:02 PM, 06th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9403612850 ?           04:04 PM, 06th Jan                     Sonica                    yes           04:04 PM, 06th Jan                     Sonica                    9403612850           04:05 PM, 06th Jan                     Sonica                    This was the order number           04:05 PM, 06th Jan                     Sonica                    This was the missing product           04:05 PM, 06th Jan                     Sonica                             04:05 PM, 06th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. if the amount does not appear in your account within the specified time you to raise objection to your bank and they will check & assist you about the refund.           04:06 PM, 06th Jan                     Sonica                    Bank is asking for the swift copy for the refund           04:06 PM, 06th Jan                     Sonica                    Hello           04:07 PM, 06th Jan                   Abdulqader                   please accept our sincere apologies for this.We have forwarded your query to the finance team to provide the reference of amount.           04:08 PM, 06th Jan                     Sonica                    Ok           04:08 PM, 06th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           04:09 PM, 06th Jan                     Sonica                    No Swift copy awaited           04:10 PM, 06th Jan                   Abdulqader                   Ok sure will do the needful           04:10 PM, 06th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           04:11 PM, 06th Jan                     Sonica                    Thank you           04:11 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554888