Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 09:38:12 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Adding my husband into this email and his PA.</div>
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<div dir="ltr">Alex can you handle this pls it’s been pending for months now. <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 5 Jan 2023, at 2:42 PM, Hinna Idrees &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Really?? Again?? Are you serious ???<div>I will have to resort to my social media accounts to report this indecent pathetic  behavior from Centrepoint. </div>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODc5MDY5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o4TN15sTXOhR6qTvaOvB0E6HqFyakwC9YSDN0T2iVFQ" data-id="2044008790697"><br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 1 Jan 2023, at 11:06 AM, Hinna Idrees &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">I’m getting the same reply from you again and again. <div>Why is the “concerned team” not me contacting me ???<br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 1 Jan 2023, at 9:45 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Hinna,<br>Thank you for contacting us, and giving us the opportunity to serve you.<br>Thank you for your patience.<br> <br>First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.<br> <br>Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.<br><br>Again, I’m sorry it took us so long to get to this solved! I look forward to provide a much better experience next time .<br> <br>Thank You,<br>Centrepoint Support Team.</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5482623