Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 22:19:47 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  My Account  Ticket comment <div>
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<div dir="ltr">The issue is that i need my voucher as soon as possible!! </div>
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<div dir="ltr">It’s shameful how i have received promises from your team and did not have my problem solved since the last 4 moths ! </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, January 5, 2023 6:23:25 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> My Account
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5249637</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Abdulqader Ahmed : </div>
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<div dir="ltr">​Hi Latifa ,<br>
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Thank you for contacting us and giving us the opportunity to serve you.<br>
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We are truly sorry for the inconvenience caused to you.<br>
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​We sincerely apologize for the issue that you are facing however, please provide us the Screenshot Of The Issue so that we can investigate further and assist you accordingly with this.<br>
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We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5249637