Subject: Ticket Assigned - Conversation with Ummu Haftha Ziya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 15:39:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ummu Haftha Ziya Ummu Haftha Ziya                    Hlo           07:13 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:13 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Hello Ummu Haftha Ziya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:13 PM, 05th Jan                     Ummu Haftha Ziya                    1           07:13 PM, 05th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:13 PM, 05th Jan                     Ummu Haftha Ziya                    9406873767           07:13 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122322000433    You can also easily track your order from My Account > Order History.             07:13 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:13 PM, 05th Jan                     Ummu Haftha Ziya                    2           07:14 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:14 PM, 05th Jan                     Ummu Haftha Ziya                    1           07:14 PM, 05th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:14 PM, 05th Jan                     Ummu Haftha Ziya                    [email-masked]           07:14 PM, 05th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:14 PM, 05th Jan                   Abdulqader                    Hi  Ummu Haftha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:15 PM, 05th Jan                     Ummu Haftha Ziya                    Where is my order?           07:15 PM, 05th Jan                     Ummu Haftha Ziya                    You are always cheating me           07:16 PM, 05th Jan                     Ummu Haftha Ziya                    ?           07:16 PM, 05th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:18 PM, 05th Jan                     Ummu Haftha Ziya                    Ok           07:19 PM, 05th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We have checked and we would like to inform you that our courier team contacted on (+971551603322) and delivered the order on Dec 23 2022). We request you to please check with your security, family members and neighbours regarding your order.           07:20 PM, 05th Jan                     Ummu Haftha Ziya                    That is onother oder           07:21 PM, 05th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9406873767 ?           07:22 PM, 05th Jan                     Ummu Haftha Ziya                             07:22 PM, 05th Jan                     Ummu Haftha Ziya                    Sry           07:23 PM, 05th Jan                     Ummu Haftha Ziya                    9408072040           07:23 PM, 05th Jan                     Ummu Haftha Ziya                    9408072040           07:23 PM, 05th Jan                     Ummu Haftha Ziya                             07:24 PM, 05th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:24 PM, 05th Jan                     Ummu Haftha Ziya                    I take number from today msg frm cntr point           07:24 PM, 05th Jan                     Ummu Haftha Ziya                    Ok           07:24 PM, 05th Jan                   Abdulqader                   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this. Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           07:26 PM, 05th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:27 PM, 05th Jan                     Ummu Haftha Ziya                    Yes           07:28 PM, 05th Jan                     Ummu Haftha Ziya                    I want to cancel my order and get money back           07:28 PM, 05th Jan                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery. Once the order will return back to warehouse we will process the refund           07:30 PM, 05th Jan                     Ummu Haftha Ziya                    Ok           07:31 PM, 05th Jan                     Ummu Haftha Ziya                    I need my money bach           07:31 PM, 05th Jan                     Ummu Haftha Ziya                    Back           07:31 PM, 05th Jan                     Ummu Haftha Ziya                    I no need your product           07:32 PM, 05th Jan                     Ummu Haftha Ziya                    You take it           07:32 PM, 05th Jan                     Ummu Haftha Ziya                    Otherwise i will complaint against you           07:32 PM, 05th Jan                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email.           07:34 PM, 05th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:36 PM, 05th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:38 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5552376