Subject: Ticket Assigned - Conversation with أحمد محمد أبو شاكر
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 15:37:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with أحمد محمد أبو شاكر أحمد محمد أبو شاكر                    Bot:  Hi, welcome to Centrepoint.   ?مرحبًا بك في سنتربوينت Bot:  ✍️ من فضلك ادخل اسمك Customer:  أحمد محمد أبو شاكر Bot:  مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟ Customer:  ? عملية المرتجعات Bot:  تريد إرجاع منتج؟ لا توجد مشكلة ? يمكنك الإرجاع خلال 3 خطوات سهلة:  طلب الإرجاع أونلاين. فقط انتقل إلى سجل الطلبات تحت قائمة "حسابي  قم بزيارة أحد متاجرنا الأقرب إليك وسلّم المرتجعات هناك  أو اتصل على8006927 وسيقوم فريقنا بترتيب استلام المنتج منك   لمزيد من التفاصيل، اطلّع على إجراءات الإرجاع في مركز المساعدة https://helpqa.centrepointstores.com/ar/support/home/# Bot:  قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا [Customer Feedback: غير راض للغاية] Bot:  هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ ? Customer:  نعم  Bot:  يرجى إدخال عنوان البريد الإلكتروني Customer:  [email-masked] Bot:  يرجى إدخال رقم الجوال المسجل Customer:  0097470770721            07:21 PM, 05th Jan                     أحمد محمد أبو شاكر                    Order number 4708997758, 1 item (set of 5 - Assorted Boyshorts Elasticated Waistband) received in bad condition "in used condition or best case used as display"as shown in attached photo.  Order is still showing processing although delivered, so I can not return product.  Order 4708023753 still showing processing although delivered 5 days ago "repetitive issue".  Please solve these issues as soon as possible, and let me know, as I don't believe this is acceptable according to your standards. Regards           07:22 PM, 05th Jan                   Abdulqader                    Hi Ahmed, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:23 PM, 05th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:25 PM, 05th Jan                     أحمد محمد أبو شاكر                             07:25 PM, 05th Jan                     أحمد محمد أبو شاكر                             07:25 PM, 05th Jan                     أحمد محمد أبو شاكر                             07:26 PM, 05th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           07:30 PM, 05th Jan                   Abdulqader                   We feel very sorry that in this instance we could not meet your expectations.We would like to inform you that a new return request has been created on 1/5/23 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.You can also track the order via the LMG website through the following link:   (https://bit.ly/3v0Daf7) Through the tracking number: (RP0105230007112)           07:33 PM, 05th Jan                   Abdulqader                   4708023753  We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already collected your order.           07:34 PM, 05th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:34 PM, 05th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           07:37 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5552368