Subject: Ticket Assigned - Conversation with Serar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 14:28:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Serar Serar                    Hello, what’s the procedure of refund for items purchased online?           06:15 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:15 PM, 05th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:16 PM, 05th Jan                     Serar                    1           06:16 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Hello Serar , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:16 PM, 05th Jan                     Serar                    3           06:16 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:16 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:16 PM, 05th Jan                     Serar                    3           06:17 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Hi Serar , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:17 PM, 05th Jan                     Serar                    6           06:17 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:18 PM, 05th Jan                     Serar                    1           06:18 PM, 05th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           06:18 PM, 05th Jan                     Serar                    [email-masked]           06:18 PM, 05th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:18 PM, 05th Jan                   Abdulqader                    Hi Serar, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:19 PM, 05th Jan                     Serar                    Hello Kader           06:19 PM, 05th Jan                     Serar                    I want to refund a stroller I bought online, shall I just take it to any branch?           06:20 PM, 05th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:20 PM, 05th Jan                     Serar                    Sure           06:21 PM, 05th Jan                   Abdulqader                   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (BABYSHOP) store across Kuwait.           06:23 PM, 05th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:24 PM, 05th Jan                     Serar                    First, I tried calling the number several times and it says out of order. For the other option I purchased it as a guest so I don’t have an account           06:24 PM, 05th Jan                     Serar                    Can I just drop it to any branch?           06:25 PM, 05th Jan                   Abdulqader                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (BABYSHOP) store in Kuwait.           06:26 PM, 05th Jan                     Serar                    Thanks!           06:27 PM, 05th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:27 PM, 05th Jan                     Serar                    No thanks           06:27 PM, 05th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:27 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5551986