Subject: Ticket Assigned - Conversation with Um Ali
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 14:15:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Um Ali Um Ali                    Hi           05:58 PM, 05th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            05:58 PM, 05th Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:58 PM, 05th Jan                     Um Ali                    1           05:58 PM, 05th Jan                   Babyshop UAE WhatsApp bot                    Hello Um Ali , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:58 PM, 05th Jan                     Um Ali                    2           05:58 PM, 05th Jan                   Babyshop UAE WhatsApp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 80022297467 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:58 PM, 05th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:58 PM, 05th Jan                     Um Ali                    2           05:59 PM, 05th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:59 PM, 05th Jan                     Um Ali                    1           05:59 PM, 05th Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           05:59 PM, 05th Jan                     Um Ali                    [email-masked]           05:59 PM, 05th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           05:59 PM, 05th Jan                   Abdulqader                    Hi Um Ali, Good Evening. Thank you for contacting Babyshop. My name is Kader. I will be happy to assist you.           06:00 PM, 05th Jan                     Um Ali                    Hi           06:01 PM, 05th Jan                     Um Ali                             06:01 PM, 05th Jan                     Um Ali                    This is my order number           06:01 PM, 05th Jan                     Um Ali                    I just it received it now           06:01 PM, 05th Jan                     Um Ali                    All items received well . But only one items missing           06:02 PM, 05th Jan                     Um Ali                    Or we can say not received complete           06:02 PM, 05th Jan                     Um Ali                             06:03 PM, 05th Jan                     Um Ali                    This one as you can see it set of 3           06:03 PM, 05th Jan                     Um Ali                    I received one only           06:03 PM, 05th Jan                     Um Ali                             06:03 PM, 05th Jan                     Um Ali                    Only this one.  Other two not received           06:04 PM, 05th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:05 PM, 05th Jan                     Um Ali                    Ok           06:06 PM, 05th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.  We are truly sorry to hear that you received an incomplete item.           06:08 PM, 05th Jan                     Um Ali                    When I expect the receive the rest please           06:09 PM, 05th Jan                   Abdulqader                   We feel very sorry that in this instance we could not meet your expectations.We would like to inform you that a new return request has been created on 1/5/23 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.You can also track the order via the LMG website through the following link:   (https://bit.ly/3v0Daf7) Through the tracking number: (RP010523003296)           06:10 PM, 05th Jan                   Abdulqader                   We truly sorry we cannot send the missing item           06:11 PM, 05th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:13 PM, 05th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           06:15 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5551909