Subject: Ticket Assigned - Conversation with Genesis Tan
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 11:22:19 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Genesis Tan Genesis Tan                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi genesis tan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  50668307 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  4708888615 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0104230010419     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:15 PM, 05th Jan                     Genesis Tan                    Hi I would like to know the status of my order           03:15 PM, 05th Jan                     Genesis Tan                    When I click the link for tracking           03:15 PM, 05th Jan                     Genesis Tan                    It's not available           03:15 PM, 05th Jan                     Genesis Tan                    I had order this yesterday           03:15 PM, 05th Jan                   Abdulqader                    Hi Genesis, Good Afternoon. Thank you for contacting us. My name is Kader. I will be happy to assist you.           03:16 PM, 05th Jan                     Genesis Tan                    Hi           03:16 PM, 05th Jan                     Genesis Tan                    I would like to ask where my order is           03:16 PM, 05th Jan                     Genesis Tan                    When I click on the tracking           03:16 PM, 05th Jan                     Genesis Tan                    It's not availabe           03:17 PM, 05th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:17 PM, 05th Jan                     Genesis Tan                    Ok thanks           03:17 PM, 05th Jan                     Genesis Tan                    I ordered this item yesterday           03:18 PM, 05th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible.           03:19 PM, 05th Jan                   Abdulqader                            03:19 PM, 05th Jan                     Genesis Tan                    Ok will the courier contact me?           03:19 PM, 05th Jan                     Genesis Tan                    Because we left office and I am in our villa now           03:20 PM, 05th Jan                   Abdulqader                   Our delivery team always contacts the customer before attempting any delivery.           03:20 PM, 05th Jan                     Genesis Tan                    Just let him contact me so I can send my location           03:20 PM, 05th Jan                     Genesis Tan                    Ok thank you           03:21 PM, 05th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           03:21 PM, 05th Jan                     Genesis Tan                    I will wait today thanks have a good day           03:21 PM, 05th Jan                     Genesis Tan                    No that's it thanks           03:21 PM, 05th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           03:21 PM, 05th Jan                     Genesis Tan                    Ok thanks           03:21 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5550865