Subject: Ticket Assigned - Conversation with Reem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 15:54:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reem Reem                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi reem, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Ok Agent:  Hi Reem  ,Good evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you. Agent:  We can see that you are contacting us regarding your order  7801420213  ? Agent:  Hi Reem, I'm not getting a response from you. Are we still connected? Agent:  Hi Reem, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:41 PM, 04th Jan                   Abdulqader                   Hi Reem  ,Good evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:42 PM, 04th Jan                     Reem                    Hello,, may I know what happend about the refund!           07:42 PM, 04th Jan                     Reem                    Hi kader           07:42 PM, 04th Jan                     Reem                    You guys left me with no response           07:42 PM, 04th Jan                     Reem                    And also you are very late I was waiting for a very long time           07:43 PM, 04th Jan                     Reem                    Can you check please about the refund?           07:43 PM, 04th Jan                   Abdulqader                   We can see that you are contacting us regarding your order  7801420213  ?           07:44 PM, 04th Jan                     Reem                    When I am a little late you close the chat, but its fine for you to be late, im really upset           07:46 PM, 04th Jan                   Abdulqader                   We would like to inform you that we have processed the refund of amount (BHD14.62 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           07:46 PM, 04th Jan                     Reem                    I asked for refund in my card!!!           07:47 PM, 04th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:49 PM, 04th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           07:50 PM, 04th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:51 PM, 04th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:53 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5547547