Subject: Ticket Assigned - Conversation with Reem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 15:36:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reem Reem                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi reem, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:25 PM, 04th Jan                     Reem                    Ok           07:26 PM, 04th Jan                   Abdulqader                   Hi Reem  ,Good evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:28 PM, 04th Jan                   Abdulqader                   We can see that you are contacting us regarding your order  7801420213  ?           07:29 PM, 04th Jan                   Abdulqader                   Hi Reem, I'm not getting a response from you. Are we still connected?           07:31 PM, 04th Jan                   Abdulqader                   Hi Reem, I'm not getting a response from you. Are we still connected?           07:34 PM, 04th Jan                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:36 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5547470